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Question

lost outlook express folder when installing AVG 2013 free

by geoff_user / February 2, 2013 7:35 AM PST

Running my PC with XP. I seemingly installed a trial version of AVG 2013 (I don't remember doing this) and I then tried to download th 2013 free version. There was no success and so I used the system's uninstal capability to uninstal AVG. I then successfully downloaded and installed AVG free version. However, when I opened outlook express my personal file has disappeared. I cannot find any trace of it on my PC. Is there any hope that it is "hiding" somewhere and could possibly be retrieved?

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All Answers

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Answer
Did you have backups?
by wpgwpg / February 2, 2013 7:52 AM PST

This is why wise folks back up their systems.
When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $70 these days and a really good FREE backup program is the Easeus todo backup free which you can download from
http://www.todo-backup.com/products/home/free-backup-software.htm . That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

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Answer
RE: lost outlook express folder when installing AVG 2013 fre
by JiriF_AVG AVG Staff / February 5, 2013 4:46 PM PST

Hi geoff_user,

In case AVG detected to file as infected, it would have been placed in the Virus Vault in order to protect you from the malware. Please check the AVG Virus Vault as described in this FAQ article and restore the file.
If the file is still detected, please find the infected message(s) and delete it from your mailbox file.

There's no other scenario when AVG would have deleted your file. If it was somehow deleted by mistake, you can try software like the Recuva to restore accidentally deleted files. Not all deleted files can be restored though.

Hope this helps.

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