Computer Help forum


Lost my Laptop Video Card

by bjr990 / December 12, 2012 5:26 AM PST

So today I lost my video card. I believe it happened while my computer was booting up my cat was sitting on the keyboard and may have somehow disabled it. Now when I restart my computer I get the following error message:

"The AMD VISION Engine Control Center is not supported by the driver version of your enabled graphics adapter. Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager"

The screen resolution also boots up in 800x600 wheres before it has always been set to and started up in 1600x900. I went into my computer properties and it told me to update the Windows Experience Index and it has changed the Graphics to Desktop Preformance for Windows Aero and also the gaming graphics each which have a score of 1.

I have a AMD A4-3305M APU with Radeon(HD) Graphics 1..9 Ghz listed, however I believe it has somehow been disabled. I went into the device manager and didn't have any luck finding anything to enable it. Any advice?

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Clarification Request
A few issues.
by R. Proffitt Forum moderator / December 12, 2012 5:30 AM PST

1. I read this twice and can't find the make and model of the laptop.

2. You can check the BIOS settings and set them to default as well as use System Restore to yesterday.

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by bjr990 / December 12, 2012 5:33 AM PST
In reply to: A few issues.

You actually helped me last time I had a question. Here are the specs

Name: HP Pavilion g7 Notebook PC
Processor: AMD A4-3305M APU with Radeon HD Graphics 1.9 GHz
RAM: 64 bit, 4 GB RAM, 3.48 Usable
OS: Windows 7 HP Edition
Video Card: AMD Radeon(TM) HD 6480G
Sound Card: AMD HD Audio Device
Hard Drive: 500 GB

Would you suggest doing the system restore? How do I get there?

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Small world.
by R. Proffitt Forum moderator / December 12, 2012 6:03 AM PST
In reply to: Laptop
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these titles are pretty redundant
by bjr990 / December 12, 2012 6:22 AM PST
In reply to: Small world.
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Yes, I repeated it because
by R. Proffitt Forum moderator / December 12, 2012 6:29 AM PST

Some folk only like the ones with pictures. Since System Restore failed we ask why?

Common causes are Norton, Kapersky, Malware or other. This last week I've run into too many rootkits. Can't find a single person that knows how it got onto their machine. My bet is pron sites.

All Answers

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AMD Site
by BMFTECH4126 / December 12, 2012 7:04 AM PST
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