Windows Legacy OS forum

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Loss of Sound

by ptritch / November 6, 2003 5:30 AM PST

For the past couple of months, I've been losing system sound and the only way I've been able to restore it is to use System Restore to a point before I lost it.

This time I waited too long and can't get it back at all. I think this is an XP Home OS or software problem but have no idea where to start. I've reinstalled the es1371mp.sys file to no avail and am about to reinstall Windows XP in the hopes of finding my computer's voice again. I think this all stems from when I installed one of the many system updates but I can't pin down exactly which one.

Guidance or even ideas would be very much appreciated!

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Re:Loss of Sound
by David Chan / November 6, 2003 5:36 AM PST
In reply to: Loss of Sound
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Re:Re:Loss of Sound
by ptritch / November 6, 2003 11:09 AM PST
In reply to: Re:Loss of Sound

Thank you for the suggestion. I ran sfc, resulting in a lot of drive access to the Windows XP Home CD, but the 'puter is still mute. Windows Media Player radio music, my digital clock chimes, even Quicken's "cha-ching!" sound, none are there. The unit in question is a Compaq model 7998, 1 GHz, 512mb. The sound card (according to System Information)is a "Creative Audio PCI ES1371,ES1373" using IRQ 11. I located a couple of substitute drivers and tried those. When they didn't work, I restored the original driver to the Windows/System32/drivers directory.

As I indicated before, System Restore would restore sound in the past, but this time I waited too long and I have no restore points available which would help. Since sfc didn't restore sound, do you have any other ideas which I might try?

Again, many thanks for your concern and your advice. At least the computer is working fine, taking the urgency out of the situation; I just wish it would talk to me!

Regards,

Phil

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Re:Loss of Sound
by Basket628 / November 6, 2003 11:20 AM PST
In reply to: Re:Re:Loss of Sound

Is Windows Xp an upgrade or did it come with Windows Xp do you remember what you did right before this problem happened did you Install a program then the problem Happened.

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In the Mixer panel, AKA that little speaker or Control Panel...
by R. Proffitt Forum moderator / November 6, 2003 11:20 AM PST
In reply to: Re:Re:Loss of Sound

Find the Mixer Panel, that little speaker in the taskbar or Control Panel, Sounds, Audio Tab, Volume. Make sure that Wave, MP3, MIDI and such sounds are all enabled (not muted) and the volume controls for each sound type near or at the top.

Bob

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Re:Re:Re:Loss of Sound
by David Chan / November 6, 2003 11:24 AM PST
In reply to: Re:Re:Loss of Sound

If you have the Creative AudioHQ check in the Surround Mixer and if the Digital Output Only is checked, uncheck it and retest the sounds.

Or change the sound card to another PCI slot (if it is a PCI card) and reinstall the drivers.

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