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LN32A550P3 Firmware on site and Questions/Problems

by Chief.CrazyBear / July 29, 2009 1:47 PM PDT

I have a Samsung 32' 1080P HDTV. When going to SW Upgrade and hitting INFO on the remote I get the following firmware info:
MODULE: T-PRL3AUSC-1008.0, DATE: 2008-11-09,
MICOM: T-PRLAUSM-1007 MTK-DRV 2.0.94.0,
RFS: T-PRL3AUS-2008010

On your support site there is a 1005.1 module and a 1006.1 micom firmware update. From what I see it looks like I have a 1008 core and a 1007 processor.
So my question is this... Do I have a more recent firmware that is available on your website? And secondly, I read on various forums that downgrading the 1007 MICOM to the 1006.1 on the website works better with the 1008 module. Is this true or should I not use any of the firmware on the support site. And lastly, why is an older firmware on the website than what was installed on my TV?

Thank you for your help.

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LN32A550P3 Firmware on site and Questions/Problems
by Samsung_HD_Tech Samsung staff / July 30, 2009 5:40 AM PDT

Chief.CrazyBear,

You have a more recent firmware than what is on the website.

I wouldn't downgrade if there's nothing wrong with your television, and if something was wrong, I'd recommend a service call. If you do downgrade, there's no way to revert back up, so I suppose a lot of it depends on how much you have faith on what people might post.

There will always be "perception" arguments on which firmware updates provide a better picture. The fact is that regardless of the firmware's default settings, all of the units can be calibrated within specifications, and therefore the picture quality doesn't suffer.

--HDTech

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Mainboard
by loe_45 / July 30, 2009 6:30 AM PDT

Out of curiosity, do the firware versions 1008.1 and 1009.2 have anything to do with what kind of processor is being used on the mainboard? Much like the LN-T4665F and the trident and cortez versions. After my main board was replaced on my a550 I had version 1009.2. The color was able to be calibrated ok, but the noise and grain was much more pronounced. Any relation?

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Mainboard
by Samsung_HD_Tech Samsung staff / July 30, 2009 10:18 AM PDT
In reply to: Mainboard

loe_45,

It could be, but I can't confirm or deny that.

Again, it falls back on perception. It's likely that you received an updated board, and the firmware co-incides with the updates on the board. I can't speak to processing, internals, service menus, or firmware update revisions. Even if what someone posts as "a known fact" is glaringly incorrect.

I've been around long enough to see formal complaints and calls for boycotts for issues that don't exist based soley on internet speculation that two or three people decided were the basis for "facts". There's no way I'm going to get in the middle of any of that. I lose on both sides, and noboby else is any happier as a result.

I do want to address your concerns, and that is what I can help with.

If this is an issue that requires resolve, I encourage you to contact service and note that the service call didn't result in your satisfaction. I want you to be happy with your product.

I'm sorry, but I must be strictly diplomatic on these kinds of inquiries.

--HDTech

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Firmware and Processor
by loe_45 / July 30, 2009 11:04 AM PDT
In reply to: Mainboard

I do have a trouble ticket that is in progress with Samsung. The reason I had posted here was mainly do to the similar question I originally had to OP. At one time I was told by Samsung to download and install the latest firmware from the website and it would be ok to over ride 1009.2. But I was reluctant to because the instructions with the download said otherwise. Even the techs that are replacing the panel were told that I should have 1006.1

After the main board was replaced I did notice the more grainy picture but that was my perception before I knew anything about any possibility of processor or firmware differences. Not that I was assuming anything was so because of an internet truth, rather just asking based on my personal experience.

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Firmware and Processor
by Samsung_HD_Tech Samsung staff / July 30, 2009 1:51 PM PDT
In reply to: Firmware and Processor

loe_45,

Please understand I was using examples of why I don't/can't discuss some of those issues. It wasn't towards you, but as a result of the responses from both sides that I'm not qualified to answer. I believe your perception that it's more grainy.

I'm not a part of the service department, so if I go out on a limb and suggest you downgrade, then I'm in the middle for suggesting it.

If I say one way or another, I'm responsible for justifying that answer, and at this point, I don't have enough information to do that.

So if a tech is returning, why not have 1006 on hand, and ask him if he can downgrade it for you to see if that issue disappears. If it does, then the problem is solved. If it doesn't fix the issue, then the technician can continue his repair since he's already there, and you can judge for yourself if the result that he goes through is acceptable.

Let me get some clarification from Service what they recommend regarding this firmware update.

You deserve a uniform response regardless if the answer comes from the website, the instructions, or the call center. Let me see if I can get that answer.

--HDTech

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