I was going to paste the chat contents in here but they have carefully made sure that the chat session must contain some type of invalid characters.
"Your submission includes invalid characters. Note that only characters on a standard English keyboard will be accepted."
Everywhere I look and read, Readiris was supposed to have shipped with my printer. It did not. I wasted three hours in chat sessions and telephone calls. I can't get this thru to them that I didn't get this disk. They keep saying this is included on the install disk. Even though their manual states it's a separate disk and I have told them this is third party software which is never included on the install disk, I cannot get through to these people. All I want is a copy of the disk which should have been in the box on the day I received my printer. What a useless company.