HP forum


LJ100 MFP M175nw OCR software disk not included in box

by Rzisce / October 27, 2013 3:35 AM PDT

Everywhere I look and read, Readiris was supposed to have shipped with my printer. It did not. I wasted three hours in chat sessions and telephone calls. I can't get this thru to them that I didn't get this disk. They keep saying this is included on the install disk. Even though their manual states it's a separate disk and I have told them this is third party software which is never included on the install disk, I cannot get through to these people. All I want is a copy of the disk which should have been in the box on the day I received my printer. What a useless company.

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The painful chat session
by Rzisce / October 27, 2013 3:37 AM PDT

I was going to paste the chat contents in here but they have carefully made sure that the chat session must contain some type of invalid characters.

"Your submission includes invalid characters. Note that only characters on a standard English keyboard will be accepted."

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So why not return it since the product was missing parts?
by R. Proffitt Forum moderator / October 27, 2013 3:39 AM PDT

It's missing parts so you have a good reason to send it back.

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Why I won't return it
by Rzisce / October 27, 2013 3:41 AM PDT

Because I bought it last December. I thought all along it was just a bad scanner and that's why it had no OCR capabilities. I didn't know what was missing. When I started Googling it today, I found out that there was supposed be this software included with it. Should I have read the manual on day one? I didn't get a manual with it either. The full manual was found today, online. All I got with it was some sheets giving install instructions and wifi connectivity.

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Very few scanners have OCR capability. Keep reading.
by R. Proffitt Forum moderator / October 27, 2013 3:54 AM PDT
In reply to: Why I won't return it

The OCR feature is rarely in the scanner. As you figured out it's done on the host computer. Long ago there were the Kurzweil scanners (http://en.wikipedia.org/wiki/Ray_Kurzweil ) but as computers became more powerful that feature moved out the scanner and into the computer.

I make no apology for HP but my bet is that their documentation is in error or you have run afoul of folk that won't just call out that it came with a lone CD.

For example a M175nw at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02696056&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=5076465 calls out one lone CD.

To cut costs they make a single CD and since I'm not there to see if it's buried on the lone CD our choices are simple. The product appears to not have what they said it did (the debate about it being on its own CD is not one I will enter) then it does not matter it was months ago.

You didn't get Readiris it appears in any form so time to insist on the return. I'm sure and if you are right it's not there on the lone CD then you will prevail even if you have to go to small claims court.

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I'm not going to bother. I'll go out and buy the program.
by Rzisce / October 27, 2013 4:52 AM PDT

I'd be more than happy to find it on the install disk, but I've searched it over and over for numerous titles, (OCR, Readiris, etc.)

That link you sent me might be what I need. It shows one cd, but that doesn mean there is only one cd in the box. That just shows how the product is presented. Take a look at the far right column. It states


175a model : CE865-60137

175nw model : CE866-60104


Both models : CE865-60138


Both models : CE865-60139

Seems to me that means that for my model, the 175nw: I should have three disks. The Windows disk, the Mac disk, and the ReadIris disk. What I have are the two disks, the Windows disk and the Mac disk. There are clearly three different part numbers. CE866-60104 and CE865-60138 and CE865-60139. The CE865-60139 is what I didn't get.

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Like I said.
by R. Proffitt Forum moderator / October 27, 2013 5:49 AM PDT

Not something I'd debate. It's clearly missing and you have a good leg to stand on for getting a full refund as the product is not complete.

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