License number is only requested by paid version, if you are trying to install free version please download the correct installation file here:
If you are paid user please try to retrieve your license here:
I've been trying to install AVG 9 Free edition on my dad's laptop.
Everything seems to be fine until it asks for the 'licence number.' I have since discovered that this should have been emailed to me but at no stage in the download process was I asked for my email address and consequently did not receive it. How do I go about obtaining the license number?
The operating system is Windows XP Home edition.
I have downloaded the software and copied it to a flash drive and tried to paste this into a location on my dad's laptop. I have ran the install from here and have not had any problems until it gets to the license issue. Is installing in this fashion feasible with AVG 9? I have always done this in the past on dad's computer and have had no problems.
Your help will be greatly appreciated.