LG forum

General discussion

LG BD570 no longer communicates with TV

by kmlohr / February 6, 2011 3:03 AM PST

Bought LG BD570 Mar 2010 - worked fine for about 8 mo, then only displayed "HELLO" on DVD player and blank Sony Bravia TV screen. Tried new HDMI cables, reset player according to manual, then called and emailed LG customer service. Useless e-mail reply but phone rep gave me a more complicated series of steps to reset player to rescan my TV. Did that twice and still no go. Now I have to send it back (warranty only good now for parts so it'll cost me $69 plus). Any ideas?

Post a reply
Discussion is locked
You are posting a reply to: LG BD570 no longer communicates with TV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: LG BD570 no longer communicates with TV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Only ideas.
by R. Proffitt Forum moderator / February 6, 2011 7:23 AM PST

Sorry but I don't dive into consumer product repairs anymore. (long story) But I will share ideas when possible.

Look around for any firmware update on the LG site. Install that and hope. Be sure that something else works on the end of the HDMI cable that plugs into the BD player. That is, unplug from the LG and into something else as a test.

Collapse -
LG BD570 no longer communicates with TV
by jeromez1225 / January 1, 2012 4:50 AM PST

I have the same problem. Unit was one week out of warranty. I called LG and asked for "goodwill" repair or replacement. Awaiting reply.

Collapse -
by rodreq / July 7, 2013 2:43 AM PDT

I am having the same problem with a brand new one, could you be so kind to post the steps LG gave you to reset the player so I can try them with mine? Thanks Happy

Popular Forums
Computer Help 51,224 discussions
Computer Newbies 10,453 discussions
Laptops 20,090 discussions
Security 30,722 discussions
TVs & Home Theaters 20,937 discussions
Windows 10 1,295 discussions
Phones 16,252 discussions
Windows 7 7,684 discussions
Networking & Wireless 15,215 discussions

Finding the best 360 camera

GoPro, Pixpro, or Ricoh?

You can spend hundreds or even thousands of dollars on a 360-degree camera. We tested three of them to find out what kind of quality and ease of use you can expect at each price point.