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LG 55LM7600 No sound with smart TV Apps

by esterud2000 / January 29, 2013 2:17 AM PST

I recently purchased and connected my LG TV (55LM7600) to my Denon AVR 1913 receiver, a Verizon FIOS TV HD DVR satellite box (by Motorola), and surround sound speakers (Energy Take Classic 5.1). I used HDMI cables to connect the TV and DVR to the receiver. I am using the wireless internet menu on my Smart TV application list to access Netflix, Youtube, etc.

When previewing these app's, I only get sound through the LG TV's speakers, yet I can still hear the television program I am watching off of my FIOS DVR through the surround sound. The audio stays with the show I am watching on TV but the video/what is showing on my TV is the applications.

I get sound through my surround sound the speakers when I watch TV or a DVD but not when I access the Smart Apps. Do I need to use a digital optical audio cable to fix the problem, if so why can't everything be ran through my HDMI cables. Any help would be greatly appreciated.

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All Answers

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by R. Proffitt Forum moderator / January 29, 2013 11:16 AM PST

You will see the same complaint over in the Samsung forum. The maker blames the app authors. This is new ground for consumers where a TV has apps like Windows. You don't complain to Dell if an app fails (most of the time.)

In this case if LG can't fix it I strongly suggest you return the product.

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LG 55LM7600
by esterud2000 / January 29, 2013 8:31 PM PST
In reply to: Yup.

Thanks for the information, I went ahead and ordered an digital optical audio cable from my favorite online store (monoprice) shortly after I posted this yesterday. When the cable comes in I am going to try it out and hopefully it will fix the issue. Once installed I will post if it worked or not. Other than that issue, it is a great TV and I would hate to have to return it and start the search for new TV all over again.

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by esterud2000 / February 11, 2013 1:56 AM PST
In reply to: Yup.

I received my digital optical audio cable from Monoprice, connected it up and everything works great now. I actually found out what the issue was (I could probably get away with one HDMI cable running everything). When I was watching cable and switched to my applications (to watch netflix, etc.) the reason I was still hearing the cable box sounds is because I never switched my receiver over to TV input. I had kept it on cable box input. I may be a little slow trying to learn my new devices, but I figured it out, and everything works great now. Thanks for your response, hopefully this helps someone out in the future.

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