I also want to share my experience with letstalk.com, I was also drawn in by the free phones deal they had going....so I go sign up for the phones so I get the phones and problem #1..I get the phones all with the incorrect # ported to them...second the phones I ordered were wrong they sent me phones I had not ordered so I call them up the,rude customer person, Toni, who answered the phone states that I can exchange the phones but since the phones I want are no longer free on the promotion then I would have to pay for them, and then he proceeded to inform the phones I wanted were never free for the 3rd line I wanted...I assured him I had been to their web site that morning and the phones were indeed free...He told me I didn't know what I was talking and that if I wanted to the other phones I would have to pay $150 for them...I went online again and placed another order and called them again....the representative on the phone insisted that I was wrong again..so i told her to place a dummy order...15 minutes she comes on the line to tell me that it is a computer mistake and that it shows that all 3 phones are free but that should not be the case since the 3rd phone should be $150 I proceed to tell her that is not my fault and that I should get the phone for free as they are advertised on their web site....she proceeds to tell me that she is going to need to forward this to her IT dept and her Supervisors so they can look into it and see if I can or cannot get the phones for free...I am waiting for their response
If this is not the correct place for this post please remove, I apologize but
could not see a better place for it.
Hello, My name is Billy B.
I would like to share my recent experience I have had with letstalk.com.
Back in September it was time for some new phones for me and my wife. So I
looked around online and seen letstalk.com had a great deal, free phones with a
2 year contract, no one else had such a deal that I had seen so I jumped right
in (like a FOOL!) Sure enough, got 2 free phones in 4 days through the mail, The
first problem: The phone numbers were in the wrong exchange, ok no biggie so I
called Letstalk.com and explained the problem, the associate could not figure
out what exchange I needed, that was strange, so she got someone from Cingular
on the phone with us in a 3 way call, even stranger the Cingular tech could not
figure it out either, so the 2 told me I would have to go to the local Cingular
store to get a number and sim card, ok, no big deal, I did and all was fine,
cell phone worked great. Then my wife decided she wanted to take advantage of
the 30 day return policy and get a different phone, so we sent the phone in and
got the one she wanted, several days later without warning my bank account was
hit with a $50.00 fee for exchanging the phones, this concerned me but I guess I
overlooked some small scam in their TOS. Well here we are 4 months later, I
looked at my bank account this morning and $150.00 gone, and guess who took it..
that's right .. letstalk.com, I called them and asked what in the world was
going on, they said because I got a new phone number I breached their TOS and
they did not receive their commision from Cingular therefore I had to pay it.. I
was completely baffled by this, They told me to go get a new number, what was I
suppose to do, use a cellphone that was long distance where I lived? Well
talking to them got me nowhere and they refused to put that money back in to my
account. I filed complaints with the BBB, FTC and called my bank and cancelled
my debit card so they could not steal any more money from me, this was the
second time they just took with no warning or authorisation. I called Cingular
and explained this situation and they were quite surprised and said they would
try to help me out, but we shall see if that helps at all.
The moral of this story is be weary of too good to be true deals folks, this was
a nightmare I never want to go through again. Letstalk.com have stolen a grand
total of $200.00 from my bank account, so much for the so called free phones eh.
Once these people get your account number you are in trouble, and even though the phones are free,
you will still have to give them your credit card or debit card info, I guess I should
have thought about why.. now I know!!