Samsung forum

Question

LED TV Series 7 turning itself off, then on, by itself

by csenly / March 27, 2013 11:22 PM PDT

Hello,

I have a Samsung LED TV Series 7 UE40B7000WPXXN bought in the Netherlands 3 years ago (for a fortune).

Unfortunately it just started turning itself off after about 40 minutes watching content, any content (satellite, streaming, DLNA, ...). Then it turns itself back on where it was.
When playing DLNA the whole streaming process gets stopped.

Also, I could not find any firmware upgrade. And I noticed that the pause and forward remote options are not working with DLNA (but used to before...).

Is it dying after 2.5 years?!

Thank you

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All Answers

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Answer
Re: LED TV Series 7 turning itself off, then on, by itself
by Samsung_HD_Tech Samsung staff / March 28, 2013 1:56 AM PDT

Hi csnely,

Thanks for your message. Unfortunately, this does sound like something that you require a repair. But just so you know, I support US products and customers. So if you want to set it up for service, here's the Samsung Netherlands portal for support on that product: http://www.samsung.com/nl/support/model/UE40B7000WPXXN

Hope this helps you!

Regards,
HD Tech

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thks
by csenly / March 28, 2013 2:34 AM PDT

Thank you, even though this is indeed bad news Sad

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Answer
First about the buttons.
by R. Proffitt Forum moderator / March 28, 2013 1:58 AM PDT

The complaint about that is well known and appears to show up on some but not all titles played over DLNA. That area is well discussed and from what I've learned talking with folk is that 90% of the people have zero interest in becoming aficionados at re-encoding video. So I'm going with, yup. It happens.

The over issue sounds like it needs service. That is, did the set get some service over the years? Even the simple canned air to keep the vents clear?
Bob

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