Samsung

General discussion

LED TV Pixelated Picture

by lyndonsooknanan / November 8, 2009 6:59 AM PST

I recently bought a UN40B7000WF. The system worked great for the first 2 weeks. Then suddenly in the middle of a movie the picture turned heavily pixelated. Note that the source was a USB key so I have ruled out quality issues with the source. Even the built-in Content pictures appear the same.

I did a reset procedure as suggest by the Samsung Tech support but no luck.

Any idesa on what this could be ?

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LED TV Pixelated Picture
by Samsung_HD_Tech Samsung staff / November 9, 2009 5:42 AM PST

lyndonsooknanan,

It could be a bad encoding for the file. Heavy (obvious) pixelating is the digital version of static, so while it might be a very rare thing, it may be that the data wasn't read off the drive properly. I don't know how to pinpoint if it was the TV or drive definitively.

What happens on the other sources with HD content? Do those also pixelate like the media on the drive?

--HDTech

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LED TV Pixelated Picture
by lyndonsooknanan / November 9, 2009 11:16 PM PST

If I select the pictures that came with the TV(Art, Scenery etc) it is the same. Note that when I got the unit, there same pictures were all sharp.

Even when I am just viewing the menu options the pixelation is there. All the colorful menu bars, the icons etc all appear the same. If I go to the InternetTV, same thing.

As I have recently gotten the unit , I have not hooked up cable/DVD to it, rather just using DLNA or USB to play movies.

I can take a picture of the screen to give you a better idea.

Thanks!!

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LED TV Pixelated Picture
by Samsung_HD_Tech Samsung staff / November 10, 2009 2:39 AM PST

lyndonsooknanan,

If the picture looks worse with the Content Library pictures, then I would recommend calling the Samsung Customer Service center and having your unit inspected and repaired. That internal content would be a great indicator that the issue is internal, rather than a source issue. From what you posted, it sounds like it is.

You can call 800-SAMSUNG or fill out a service request form here:

http://www.samsung.com/us/support/online/supportOnlineServiceRequest.do

--HDTech

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