Mac OS forum

Question

Latest Java 7 Update 9 not being recgnised by my computer

by susiewong--2008 / November 7, 2012 5:41 AM PST

I have Mac version 10.7.5

I have downloaded the latest Java (JRE) and Java is checked enabled as well as JavaScipt and Web plug-ins are enabled.


Still unable to open my Labs software as the advice is still to download the latest Java.
.

Still no joy, as my photo Lab software keeps givng me the same message that to open " RGB Digital Direct" I need to download the Java Runtime Environment for Web Start Application.

I then went back into Java Website and it gave an option to detect whether I have the correct Java Software - report came back - Verified Java Version - " Congratulations You have the recommended Java installed ( Version 7 Update 9)"

Please advise

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All Answers

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Answer
Back to Labs software.
by R. Proffitt Forum moderator / November 7, 2012 6:42 AM PST

If they are looking for specific versions then you get to go back instead of forward. I don't write their code so only they may know.
Bob

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How confusing and how true
by mrmacfixit Forum moderator / November 7, 2012 8:29 AM PST
In reply to: Back to Labs software.

We have a piece of software, at work, that depends on a specific version of Java.

With the latest version of Java, version 7, installed, the warning about needing to download the "latest version of Java" is displayed.

Installing JRE version 5 update 16 does the trick!

P

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Latest Java 7 Update 9 not being recgnised by my computer
by susiewong--2008 / November 7, 2012 6:44 PM PST

Just to confirm that I need to install the JRE version 5 update 16 ?


If this is correct, where would I find the link to this download - I have not seen this on Oracle website. Is it possible for you to send me the link.

thank you

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Very unlikely you need such an old version.
by Kees_B Forum moderator / November 7, 2012 6:47 PM PST

Ask the maker of the software what you need to install and where to find it.

Kees

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Latest Java 7 Update 9 not being recognised by my computer
by susiewong--2008 / November 7, 2012 7:24 PM PST

Hi mrmacfixit -

I have checked Oracle's website there is is no email address to contact them .

How do you know about JRE version 5 update 16 - It sounds as if you have used it to be so sure that it will do the trick? How did you find this download? It is not on their website

As I am a baby boomer and not very technical I would be grateful for more directions.

thank you


thank you

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I too, am a Baby boomer and I will not accept that
by mrmacfixit Forum moderator / November 7, 2012 8:57 PM PST

argument at any time.
Baby Boomers were in at the beginning of the digital age so there really is no reason to go around using your age as a reason for not being technical.
Just say that you are not very technical, that will suffice.

On the subject of JAVA. You did not read my post too well, it seems. I was telling of a piece of software that I use that claimed to want the "Latest version of Java", even though the latest version of Java was installed. Installing JRE5 Update 16 cured MY problem. I did not say it would cure yours.
When the program was written, the "latest version of Java" was JRE Version 5 update 16 and so the writers of the program attempted to make sure that V5 Update 16 was installed. To do that, they coded the program to ask for "the latest version of Java" whenever it did not find V5U16. A better approach would have been to have the program respond to the missing V5U16 by asking for it instead of just asking for the latest.
Unfortunately, they did not pay attention to the fact that Java is being updated on a regular basis and it wasn't long before V5U16 was left behind. Now, when your app is asking for the latest version of Java, it could be asking for any version prior to the version that you have installed.
Your problem is to find out what version of Java is required by the program that you are trying to use.

Has this Photo Lab software ever worked for you on this machine?

P

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Latest Java 7 Update 9 not being recognised by my computer
by susiewong--2008 / November 8, 2012 7:21 AM PST

Yes I have used this Photo Lab Software often and I have another Photo Lab " Nations Photo Lab from America which I have used successfully in the past. Also provides the same message when opening the software which is on my desktop :

Message reads " To open " Nations Photo Lab ROES easy" you need to download the Java Runtime Environment for Web Star applications - then in info it provides info and opening this Java website comes up "<span id="INSERTION_MARKER">Download Java for Mac OS XRecommended Version 7 Update 9 (filesize: 50.0 MB)"

Again where to I download the suggested <span id="INSERTION_MARKER"> <span id="INSERTION_MARKER"> JRE version 5 update 16 - no where to be found : Oracle does not have a website contact email to either
<span>

<span>thank you


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Link, comment.
by R. Proffitt Forum moderator / November 8, 2012 7:27 AM PST
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Please forget the JRE Version 5 Update 16
by mrmacfixit Forum moderator / November 8, 2012 8:39 PM PST

It has NOTHING to do with your problem.

It was used as an example to show that the "latest version" of Java that was available when the software was written, is NOT necessarily the "latest version" of Java now.

As Bob suggested, call the company.


P

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Latest Java 7 Update 9 not being recognised by my computer
by susiewong--2008 / November 9, 2012 6:57 AM PST

The issue has been solved thanks for suggestion by R, Proffitt.

I tried to call the company (Java ) - was advised that they only provide support for companies not individual home users. this is not a good look.

Anyway I checked my one PhotoLab website that I use - RGB Digital and they advised about issues with Java update and Lion - and what to do. so I trashed the application on my computer and downloaded a fresh application.

Thanks for your posts to help especially thanks to R.Proffitt


Sue

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