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LaserJet P2055dn 49 err 31D18D4.

by dgwilsoncnet / January 20, 2012 12:40 AM PST

HP LaserJet P2055dn keeps getting a 49 Err 31D18D4 forcing to power off and back on.
We were previously getting 49 Err 6400444 and 49 Err 3D910C8.
We updated the firmware to 20111214, which is the latest available. Now we are getting a 49 Err 31D18D4 forcing to power off and back on.
Any ideas how to fix this error?
The printer is connected via Ethernet and has a static IP address. All the computers printing to this printer have Microsoft Windows Vista SP1 installed and are printing via the IP address using the HP LaserJet P2050 Series PCL6 3 Jun 2010 driver.

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Clarification Request
by dgwilsoncnet / January 23, 2012 5:37 AM PST

have an answer? Confused

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Link, added comment.
by R. Proffitt Forum moderator / January 23, 2012 7:49 AM PST
In reply to: anybody?

All Answers

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49.xxx Errors
by icepik33 / June 17, 2015 9:11 AM PDT

I know this is an old post, but here's an answer anyway...

49.xxx errors are typically caused by a corrupt print job stuck in the print queue. Fastest way to test for this: 1. Turn off printer. 2. Unplug data cable (USB/Network) from printer. 3. Turn printer on. Is there a 49.xxx error, or does the printer boot to a ready state? If it boots to a ready state, print an internal print (Config Report, etc...) If it prints that with no issue, then plug the data cable back into the printer and see if the 49.xxx error returns. If the 49.xxx error returns after all that, then it's a job that is corrupt. Go clear the print queue for every printer and/or print server for that printer.

Note: If you get a 49.xxx error with the data cable UNPLUGGED, then the formatter is likely the issue and will need to be replaced.

Also please note this is typically the case for 79.xxx errors as well.

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