Assuming it's new, you have warranty. Let them show you at the shop how they get it working. That's better than trying yourself.
I bought an HP envy 14 beats edition and i've been trying to connect to my home internet, and while it seems to be connecting to the network, it wont connect to the internet. Its running windows 7, and I tried all the repairs that it prompted me to try, but could not resolve the issue. I know it isn't a internet problem, because the desktop is working and an xbox that connect wirelessly with no problems. At school the laptop wont' connect either. I tried diagnosing my wireless hardware and connection everything passes except the ping test. What does that signify? Any help would be much appreciated. I'm not sure what info I should have included in this thread, its my first post and wasn't sure what I needed to put.