Laptops forum


Laptop/Router compatibility

by sep780 / March 26, 2013 12:37 PM PDT

I'm trying to figure out if my laptop is compatible with the new router we just got. I've already made sure my driver is up to date & the router is compatible with my version of Windows.

I'm trying to find out because I can't watch videos on the wireless. Everything works well when I completely unplug the router & hook right into the modem, but not when I have the wireless on my laptop off & am plugged into the router.

Thus I have 2 questions.
1) How do I find out what I have for a wireless card?
2) Where/how do I find out if it's compatible with the router?

Answer This Ask For Clarification
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Clarification Request
by sep780 / March 27, 2013 12:07 PM PDT

I have a Toshiba Satellite L755-S5214 laptop using Windows 7. It looks like my wireless card is a Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC and an Apple AirPort Express for a router.

When I plug my laptop directly into the modem, skipping the router, the internet works normally. However, when I either use the wireless or am plugged into the router the internet is incredibly slow. Slow as in it takes an hour to load a 5 min YouTube video. It seems to be just my laptop though. My phone's connection (iPhone) to the net is normal when it's using the same router.

Anyone know how to fix this? My best guess is a compatibility issue. I'll be testing the wireless card at a different network sometime this weekend though just to make sure I cover all options. If you need any extra information I'll do my best to provide it.

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Small world.
by R. Proffitt Forum moderator / March 27, 2013 2:58 PM PDT
In reply to: Clarification

A friend has an all too similar laptop and it's connect to many routers without issue.

My guess is there's something going on but I doubt it's the card.

All Answers

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1. Good question.
by R. Proffitt Forum moderator / March 27, 2013 2:30 AM PDT

But for now and based on what I've seen over a few decades you can't find such a list.

2. Another good question with no good answer.

-> But most laptops, in fact all I've seen to this day are compatible. There are routers with issues but your post didn't lead with the make, model of things so I can't offer any insight or settings I've used to correct such an issue.

Good questions but my suggestion is you ask some other question such as follows.

-> (preface material) I own a HP G8 model dv8-720abin and it's running the HP supplied OS and drivers. My router is a Gearful n900 with firmware version 5.01 with the SSID hidden and the password contains unprintable characters for security. My router seems to lockup and requires that I unplug it to continue using it.

-> (question) Is this a known issue or are there settings I can try?


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I found something that
by orlbuckeye / March 27, 2013 10:29 PM PDT

people have been having problems with other Toshibas. But the problem seems to be the Realtek and the Airport express router. I found a case where one guy did this

Bottom line: Try switching your encryption type from AES to TKIP and see if that helps.

and it fixed his issues with the realtek and Airport Express.

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That's pretty common.
by R. Proffitt Forum moderator / March 28, 2013 1:41 AM PDT
In reply to: I found something that

It's partially why we start with no security and broadcasting the SSID. Then we find what works. Some folk can't experiment or think all this has been bugged out. And I've had to do the opposite and in one case forget WPA2.


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by sep780 / April 1, 2013 4:43 AM PDT
In reply to: I found something that

Any clue how I'd do this? I'm finding several manuals online & since I didn't buy the router & the box is empty I have no clue which is the right one. My sister says she couldn't do any of that kind of thing when she set up the router (neither of us has a Mac). Does this mean I'm stuck living w/ the inability to really use the internet? Or simply that I have no clue what I'm talking about/doing? I know the no clue what I'm talking about/doing is accurate anyway.

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What is the router's make and model?
by R. Proffitt Forum moderator / April 1, 2013 4:48 AM PDT
In reply to: How?

Some have free support, some have a pay for support model.

You have great questions. It really highlights that issue that folk don't want to be network gurus.

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by sep780 / April 2, 2013 12:55 PM PDT

It's an Apple AirPort Express. Talked to my sister (who bought the router) & looks like she plans on returning it & getting a different one. Hopefully that'll lead to a smaller headache lol.

I think most people, including me, just want a network that works. I don't think I even need a fancy/complicated network.

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Routers have an IP address you need
by wpgwpg / April 1, 2013 4:55 AM PDT
In reply to: How?

The way to do what you need it to find the router's IP address and connect to it. Some require a wired connection. The IP address will look something like where xxx is usually 0 or 1 and yyy can be 1, 100, 101, 200, 254 or possibly others. You will need the router's manual to find out what this is. When you do, you just bring up your browser (Internet Explorer usually) and type in the IP address. You'll also need the default admin account and password, again in the manual. I don't have an Apple router, but I'd think you could get the manual from Apple's web site. If not, I have a Tenda wireless-N I bought for $15 that works very well with my Toshiba Satellite L755 laptop. It comes with a user manual too.

Good luck.

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