Laptops

General discussion

Laptop Display is stuck in low resolution

by reid35 / May 30, 2009 4:21 AM PDT

Hi, I have an HP Pavilion DV6500 custom made laptop with an nVidia Geforce 8400M graphics card. It came with Windows Vista on it but I reverted it to XP Pro and got all the drivers for it. Just recently my computer started freaking out and jumping to low resolution (640x480) and stayed in it. So I decided to put vista back on it to fix the problem. This was a temporary fix as after I started installing all my items the computer crashed again and got stuck in low resolution. The big problem I am having is that I can't adjust the resolution at all. I change it back to the monitors default (1280x800) but it stays low. Even if I install a new OS is stays in that low resolution for the whole installation. The device manager flags the video card with a code 43 and I do not know what that means. I have tried reinstalling the drivers but that does nothing. If anyone has an answer that would be great because HP wants about 4 times what the video card is worth to repair it.

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I've seen too many dv6000's with this issue.
by R. Proffitt Forum moderator / May 30, 2009 4:47 AM PDT

HP swaps the motherboard out. Let them do this in warranty. The dv6000 and 9000 series must have the long 2 or 3 year warranty or else the owners discover why I write this.
Bob

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warranty
by reid35 / May 30, 2009 5:36 AM PDT

Well unfortantley I only purchased the 1 year warranty. However, it seems as if nVidia may make a recall on these GPU's based off of some of the sites I found in your link.

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Were you calling it in every time it failed?
by R. Proffitt Forum moderator / May 30, 2009 5:40 AM PDT
In reply to: warranty

If so you have a HISTORY on record and have a little (not much but some) if you were calling it in with each failure. I can't explain why people don't call in failures as soon as they happen. This builds up your file and helps when you are at month 13 with a dead board.
Bob

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first failure
by reid35 / May 30, 2009 5:59 AM PDT

This was my first failure and I called it in as soon as reinstalling the drivers didn't work. There was never even a hint at a failure prior to this one. My friend also has the same card on his board and he has only has his for a few months and it just had a problem the other day. Is it possible for this problem to just attack and have no warning at all?

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Yes.
by R. Proffitt Forum moderator / May 30, 2009 6:53 AM PDT
In reply to: first failure

All I have hope for is to spread the word about 8400 and 8600 chips and for those lines to get the all important extended warranty.

-> Again, if they offer any email with a warranty extension take it. If you have it in your old email, try to buy it.

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PS. Do not click on this search link unless you want to know
by R. Proffitt Forum moderator / May 30, 2009 4:48 AM PDT
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