Computer Help forum


Laptop connection problem

by foodfiend / December 22, 2012 1:16 AM PST

Hi everyone,

I'd like some help with this problem before trying to contact HP.

Last January I purchased an HP Pavilion dv7 laptop. I also had to get a Trend Net USB adaptor because we live in a black hole and cannot get any affordable internet other than dialup.

The adaptor worked wonderfully for several months, then I began to get error messages when trying to connect to the internet. After trying a few things, I determined that the external modem was working, that the ISP was doing its job,and that it is most likely an issue with the modem inside the computer.

I somehow figured out that if I performed a system restore, the problem would be corrected and I could go online. Sometimes I could go for a few weeks between needing to do this, a couple of times it was only a few days, but it always worked.

Now it is not. I've run the antivirus and malware programs, and went back as far as I can with a system restore as not to undo any important updates to the computer, but it I keep getting the connection error message.

When I take my laptop to a place with wifi, it connects without a problem.

Any idea of what could be happening? I really don't look forward to dealing with HP tech right now, a couple of days before Christmas, and am using my 10/yo HP laptop temporarily.


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Clarification Request
You told a lot
by R. Proffitt Forum moderator / December 22, 2012 1:33 AM PST

And it sounds like the laptop and adapter is fine. However I can't tell what connection you are using when it doesn't work.

Some folk do what we call MOOCHING off a neighbor's WiFi and if that is what is failing, then it looks like you'll have to talk to the neighbor about your poor reception.

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No wifi...
by foodfiend / December 22, 2012 6:50 AM PST
In reply to: You told a lot

... anywhere NEAR here or I would have it, too. We're rural, thus the dialup.

I use a USB external modem to plug my the phone line into to get internet access. External modem works, ISP works, so it should be a problem inside the laptop, correct? If so, what could the internal problem be-- do new computers have modems inside?
And I wonder why my "system restore" quick & easy fix no longer works.
If anyone has any idea what the problem could be, please let me know. Dialup. Phooey.

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by R. Proffitt Forum moderator / December 22, 2012 7:45 AM PST
In reply to: No wifi...

Dial up is exactly as you noted. Unreliable, this modem works, that one does not. Sorry but I could not guess your Trend Net USB adaptor was a dial up modem. You had the make and they make a lot of WiFi gear.

So it's the awful truth about DIAL UP. Change modems and lines (wiring) until it works.

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If you get cell phone coverage
by glb613 / December 23, 2012 1:54 AM PST
In reply to: No wifi...

look into a data plan for your computer.

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