Laptops

Question

Laptop Boot Password - Fresh Install

by AA7 / December 12, 2012 12:42 AM PST

Here is my issue:

I turn on my laptop. I see the word:

Toshiba

Then, instantly, I get this:

Password:

I have no password and never set one. I have no idea what happened to this computer and to be honest, I am so fed up with it I no longer care. I want to put a fresh copy of Windows 7 on this machine.

To hell with my data.

I cannot access any sort of boot menu; the F keys to nothing. All I get is:

Password:

What do I do?

Thanks in advance for your help and advice.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Laptop Boot Password - Fresh Install
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Laptop Boot Password - Fresh Install
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Toshiba has a service just for that.
by R. Proffitt Forum moderator / December 12, 2012 12:43 AM PST

Many can be reset over the phone. Call them and get it done.
Bob

Collapse -
I tried to call...
by AA7 / December 12, 2012 1:57 AM PST

The laptop is a few years old and they tell me they will not support it.

Thanks for the reply.

Collapse -
Very odd.
by R. Proffitt Forum moderator / December 12, 2012 2:02 AM PST
In reply to: I tried to call...

I've gone back over 10 years and BIOS password resets are still done. Maybe you meant they would not do this for free?

--> I can't offer any workaround since I can't find the exact model number in your post. Was that lost too?
Bob

Collapse -
Password etc.
by pgc3 / December 12, 2012 2:13 AM PST
In reply to: Very odd.

Geez Bob my experience has been much the same, I think you are right though they might not do it for free, with most there is a fee with such. The only other thing would be to have the original system disks which he should be able to get but again, not likely free.

Collapse -
This many posts and I can't find the model number.
by R. Proffitt Forum moderator / December 12, 2012 2:17 AM PST
In reply to: Password etc.

There are some other methods such as hashes but I'd like to see if this model is noted.

I think Staples and other stores charge about 75 bucks or less for this reset. It's sort of like locking your car keys in the car. Some fee is involved.

Same goes for restore media. Folk that don't make them often carry on about the costs.
Bob

Collapse -
Model
by AA7 / December 12, 2012 2:37 AM PST

Thanks for the help so far. The laptop is a Toshiba Satellite Pro S300L.

Collapse -
That's the series. I see 7 models.
by R. Proffitt Forum moderator / December 12, 2012 2:47 AM PST
In reply to: Model
Collapse -
Full Model
by AA7 / December 12, 2012 3:42 AM PST

It is the model with 4GB of ram, the Satellite Pro S300L-01W.

Collapse -
Did you look for the jumper noted?
by R. Proffitt Forum moderator / December 12, 2012 4:01 AM PST
In reply to: Full Model

I've run into a few I have to ship back to Toshiba. Here in the USA they still do this for 75 or less bucks.
Bob

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the holiday

Find recipes for July 4 with these foodie apps

The Fourth of July means fireworks, fun and food. If you're planning on a barbecue this weekend, we've got the apps to help you find holiday-inspired recipes.