Laptops forum


Laptop Boot Password - Fresh Install

by AA7 / December 12, 2012 12:42 AM PST

Here is my issue:

I turn on my laptop. I see the word:


Then, instantly, I get this:


I have no password and never set one. I have no idea what happened to this computer and to be honest, I am so fed up with it I no longer care. I want to put a fresh copy of Windows 7 on this machine.

To hell with my data.

I cannot access any sort of boot menu; the F keys to nothing. All I get is:


What do I do?

Thanks in advance for your help and advice.

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All Answers

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Toshiba has a service just for that.
by R. Proffitt Forum moderator / December 12, 2012 12:43 AM PST

Many can be reset over the phone. Call them and get it done.

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I tried to call...
by AA7 / December 12, 2012 1:57 AM PST

The laptop is a few years old and they tell me they will not support it.

Thanks for the reply.

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Very odd.
by R. Proffitt Forum moderator / December 12, 2012 2:02 AM PST
In reply to: I tried to call...

I've gone back over 10 years and BIOS password resets are still done. Maybe you meant they would not do this for free?

--> I can't offer any workaround since I can't find the exact model number in your post. Was that lost too?

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Password etc.
by pgc3 / December 12, 2012 2:13 AM PST
In reply to: Very odd.

Geez Bob my experience has been much the same, I think you are right though they might not do it for free, with most there is a fee with such. The only other thing would be to have the original system disks which he should be able to get but again, not likely free.

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This many posts and I can't find the model number.
by R. Proffitt Forum moderator / December 12, 2012 2:17 AM PST
In reply to: Password etc.

There are some other methods such as hashes but I'd like to see if this model is noted.

I think Staples and other stores charge about 75 bucks or less for this reset. It's sort of like locking your car keys in the car. Some fee is involved.

Same goes for restore media. Folk that don't make them often carry on about the costs.

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by AA7 / December 12, 2012 2:37 AM PST

Thanks for the help so far. The laptop is a Toshiba Satellite Pro S300L.

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That's the series. I see 7 models.
by R. Proffitt Forum moderator / December 12, 2012 2:47 AM PST
In reply to: Model
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Full Model
by AA7 / December 12, 2012 3:42 AM PST

It is the model with 4GB of ram, the Satellite Pro S300L-01W.

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Did you look for the jumper noted?
by R. Proffitt Forum moderator / December 12, 2012 4:01 AM PST
In reply to: Full Model

I've run into a few I have to ship back to Toshiba. Here in the USA they still do this for 75 or less bucks.

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