If they can't answer pre-sales questions, no sale.
And my comment about service is this -> Many of the folk I encounter with issues have PC issues so while your average consumer wants any company to help fix their PC issues for free, it's not happening and the reviews show this.
Kindly inform me if Magic Jack Plus:
(1) Accepts unlimited incoming and outgoing phone calls to the U.S., Puerto Rico and the U.S. Virgin Islands;
(2) What are (if any) the hidden fees to the consumer?
I have researched the above at their web site to no avail.
Sadly, it appears that Magic Jack Plus has a horrible track record in Customer Service. I have not yet purchased the item.