Hello Fred,

Good afternoon! My name is Amanda Maffei and I work for the SonyListens department. I do apologize for the trouble you're currently having with your Television, and we would be more than happy to assist you! I would first recommend trying this link: www.esupport.sony.com for possible troubleshooting tips that may help, or if you can't find a solution through there, please call: 239-768-7547 Hours:

Mon-Fri 8:00am-12:00am (Midnight) ET
Sat-Sun 9:00am-8:00pm ET

This will direct you to our Product Specialist that can assist you further. I hope this helps! Thank you! =)

Amanda Maffei

SonyListens team