Good afternoon! My name is Amanda Maffei and I work for the SonyListens department. I do apologize for the trouble you're currently having with your Television, and we would be more than happy to assist you! I would first recommend trying this link: www.esupport.sony.com for possible troubleshooting tips that may help, or if you can't find a solution through there, please call: 239-768-7547 Hours:
Mon-Fri 8:00am-12:00am (Midnight) ET
Sat-Sun 9:00am-8:00pm ET
This will direct you to our Product Specialist that can assist you further. I hope this helps! Thank you! =)
My kdl40w400 has no problem in TV mode but when I connect either Hummax Blue ray or tape player a band appears at the screen top displaying eithe AV1 HDM1 or AV2 and persists affecting the viewing. If i press the TV hand controlHome button to display the AV1 or ather and then press the central button the bar disappears and returns after a few seconds If I repeat this and then click the Right button it stays off for 2 mins or so so if i repeatedly click the right button it stays off all the SCARTS are fine any ideas?