If it were me, I'd expect the customer to supply the restore media. It just saves you a whole lot of hassle having to deal with licensing issues. If the customer can't provide the restore media, you can offer to slap Linux or something on there, but with Windows I'd just make them provide the restore media. And another good rule of thumb is to decline any time someone wants you to install a pirated copy of Windows for them. You would be a far more interesting target to Microsoft's lawyers than any of the individual customers. Just not worth the risk in the end.
hey everyone, i have a question for when repairing a computer for a customer. i am young and plan to be in the IT field after finishing school. i repair computers for family members and friends alot, a couple of times i have had to do restores and clean installs of windows etc. my question to you guys are if a customer needs a clean install of their OS do you use a spare windows cd that you have? or does the customer need to bring you their OS cd from their OEM? for example i have a windows 7 cd i had to get from dell to do a clean install on my cousins dell laptop, would i be able to use that same cd on another persons pc if they needed a clean install and were running windows 7 64bit and if it asked for a key, just use their windows product key on their computer? or would that not work. what do you computer repair techs do? i am interested in learning as much as i can so any input is greatly appreciated!!!