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Issue with HP W17E Monitor Blackout

by serenityevents / July 10, 2009 3:03 AM PDT

I am looking for help in addressing a blackout issue I am having with my HP monitor model W17e. It is continously blacking out. Not only that I am unable to turn the monitor on and off by the power button, it is being done by the menu button. I have read posts about issues with the 1703 model but not the W17E. I have contacted HP and because they do not have a record of any complaints on this model and because the warranty is just expiring they are claiming there is nothing that can be done. Any suggestions or guidance as to what I should or could do?

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"I am unable to turn the monitor on and off by the power but
by R. Proffitt Forum moderator / July 10, 2009 3:05 AM PDT

"I am unable to turn the monitor on and off by the power button,"

This in itself is a failure and why isn't this going in for repair?

Why would we care if others failed?

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Repair

For a fairly new monitor of an issue such as the monitor not turning on by the mechanism it was meant to is not a repair issue but a default issue! Therefore reliable suggestions are what is being sought here.

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So the question is really a poll?
by R. Proffitt Forum moderator / July 10, 2009 4:39 AM PDT
In reply to: Repair

Sorry, I missed that.

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Guidance
by serenityevents / July 10, 2009 5:00 AM PDT

The main issue is the screen keeps blacking out. It will pop off and then back on again. Lately it has popped off and takes longer to pop back on or I have to contiuously press the on/off button for the screen to reappear. As I mentioned in the first thread, I read about this issue with another HP monitor, but not this model. Does anyone have this model and are they experiencing the same issue?

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Unable to turn monitoron and off

So that you are aware, I have had my issue resolved with HP. I took my situation to a case manager and they replaced my monitor. It was not as difficult as I thought it would be to get a resolution to my problem from the company itself.

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