Please let me explain.
The emails for questions sent to that address goes into an email archive and it is reviewed. Eventually one of the questions from a member is selected and presented in the CNET Community Newsletter on Friday for the community member to help out. As you know from reading the newsletter, we can only present one question per week. And it is good chance it may not be present in a timely manner if your needs are urgent. We do get a lot of emails from members and unfortunately we only present one question per week.
This is the reason why in the Community newsletter we also include this message to members when submitting a question:
"Need help tech right away? Don't wait for us, post your questions in the CNET Forums for all the tech help and how-tos."
Because I personally know many times, help question can't wait and if your question is urgent, the best thing to do is to post your question in the CNET forums to have our community members in forums help you out.
I want to reassure you that we don't just disregard your e-mails and they are saved. But I will agree with you that we should have an auto e-mail responder to let people like you know, that the e-mail has been received and note to recommend the forums if the question is urgent. I will work something in our system to incorporate this and again I do apologize for your frustrations and I thank for being such a loyal CNET member.
Why don't you post your question in the CNET forums, I'm sure many members will be more than willing to help you out.
Just go to http://forums.cnet.com and pick the most appropriate forum to post in and submit your question to that forum.
Please let me know if you have any questions.
This is a complaint regarding CNET which really irritated me.
I had sent an email regarding problems in the"hardware" and "home audio and video" section for which Cnet gives a email address in their Newsletters (usually the link is at the end asking us to email our questions regarding any of the 6 main topics which are given in the newsletters itself). And the "TO" address field is filled automatically .
So I sent the mail a week back, and there is still no reply from them.
I understand the fact that they must be getting a lot of mails from people , and it must be difficult to answer all of them . But at least they should give a short reply saying " we'll get back to you shortly" or something like that.
This is the one site that I still trust for any issues that I face. And I have recommended Cnet to so many friends saying that they have the best support. But now I'm feeling so irritated as there is no reply yet.
Usually they post people's email in the newsletters and send them to us. But they didn't do that for my questions. I'm assuming that since my email to them was a bit long, so they would reply to me and not send the questions in their newsletters. But nothing has happened even now. I just don't know where to go for help. This is the first time I personally emailed them and there is no answer from there side!!!
This is not right.