Computer Newbies forum

General discussion

ISP Problems

by nondaj / December 22, 2003 2:02 AM PST

Are PC users at the mercy of ISP providers without any regulartory means available?

I have had an ongoing problem with an ISP who:

1 - paid for a year's service and then they double billed me for about 6 months. Took me several months to get refunds

2 - did not tell me they had AOL email problems so that evenually had to obtain another ISP provider since most of my email recipients are on AOL and all such email was returned to me as undeliverable. Complaints to this ISP brought forth this remark: You have to go fight it out with AOL.

3 - was given a free tech line that turned out to be a cost line and was promised a refund of the charges on my phone bill which never happened

4 - was promised a refund of my contract charges since I could not use their service

These promised have been ongoing since August of this year by differing staff at this ISP. To date NO refunds have been received despite such remarks as:

the check is being cut
your check is in the mail
we will get back to you (no one has EVER called me from this ISP office during the almost a year of contract with them)
One staff member even gave me a monetary figure that a check was being made out for - to date no such check has arrived.

When you call the ISP billing office you may wait as long as a half hour before anyone answers the phone

Upon referrals from differing agencies have written to:

Better Business Bureau
Department of Consumer Affairs of CA
IFCC at their website (FBI)

The BBB went as far as they were able with the complaint saying the ISP did not repond to any of their communications.

The other departments said this ISP agency was not within their regulatory venue.

I have a hard time understanding how businesses can get away with such practices without some kind of regulations.

So I ask again - when dealing with ISPs, internet business problems is there no agency to regulate, condemn or monitor their business practices?

Post a reply
Discussion is locked
You are posting a reply to: ISP Problems
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: ISP Problems
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
As long as people don't name the bad services, such will continue.
by R. Proffitt Forum moderator / December 22, 2003 2:15 AM PST
In reply to: ISP Problems

Of course a certain now-defunct service I knew of was the lowest price provider. They always had a steady stream of people to sign up in spite of much bad press or reviews.

As far as regulators go, the issue is simple. If you want regulation, then you will pay a tax to feed the regulators. Somehow they also want their people to see money for this regulatory function...

Would you be willing to see 2 to 4X increase in access fees, but have more solid support (for a fixed fee)?


Collapse -
Re:As long as people don't name the bad services, such will continue.
by nondaj / December 22, 2003 9:29 AM PST

I am not clear. Are you saying I should name the ISP involved here? Perfectly willing to but was not sure that was allowed.

I am sure I want regulation just felt some kind of condemnation, looking into the matter or recognition of bad practices could be made. Why do we have a CA consumer protection agency - what it is for then?

Thanks for insight into this matter.

Collapse -
I don't see any Forum Policy that ..
by R. Proffitt Forum moderator / December 22, 2003 11:20 AM PST

Says you can't pan a provider. does this all the time as well.

The CA consumer protection agency is a good thing. If enough complaints pour in, they look, but they can't fix just one...

Fire away.


Collapse -
Re:I don't see any Forum Policy that ..
by nondaj / December 22, 2003 1:34 PM PST

The ISP I am complaining about is out of San Diego. The last communique I got from CA Consumer Affairs board besides saying they could not do anything was a referral to the San Diego Mediation Board. So will submit a complaint there also.

The only agency that has responded has been the BBB out of San Diego but they said ixpres never responded to their letters and so they can just go so far. At least the complaint is registered with them should any more come into their office.

Thanks for the 'complaint' time and your encouragement.

Collapse -
Looks like a new service?
by R. Proffitt Forum moderator / December 22, 2003 8:42 PM PST lists them, but a review of them isn't there for 2001 on another link...


Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.