I'm confused. I am not at all sure about the use of Iyogi as a Remote Technical Support service and it is not something I would ever use myself. I don't understand why you would need a remote call center type service to purchase then install an anti-virus scanner, and I am surprised that a recognised leader in the anti-virus industry like Avast would require you to telephone them for support. I am also surprised that they would need to take over your machine and scan it for malware first, before allowing you to purchase and install this software utility.
But then, seeing your comment that Iyogi wanted nearly $170 to continue doesn't confuse me at all. It's all money!
Before I go further I would note that you have raised this matter a couple of times already at the Avast Forums;
Whilst I understand your concerns and needing more answers, making multiple posts just confuses the issue and may duplicate advice, or may even contradict.
That said, I went to the Avast web site and followed the links as if I was going to purchase their software, and I landed here; https://store.avast.com/store?Action=DisplayPage&Env=BASE&Locale=en_US&SiteID=avast&id=QuickBuyCartPage
Note, since I am in the UK the billing form shows that, but even so, the form should be the same for you wherever you are. I see the option to pay by credit/debit card, or other payment schemes. But no requirement to contact Iyogi. Obviously I didn't proceed, so I can't tell if this Iyogi requirement is on another page.
So, this is all a bit confusing.
Did you know Avast have a free anti-virus suite? http://www.avast.com/en-us/index We find free versions work just as well as paid versions without some cosmetic 'bells and whistles'.
You're right to have suspended that phone call to Iyogi. My first thought is 'misleading' and my second is, 'quite unnecessary'. So, personally I would forget Iyogi and their expensive rates, and start again.
So, can you tell us what anti-virus software you have running at the moment? Do you have any other security software running, eg anti-malware, firewall, etc? If so, what are they?
I did some research on this MimarSinan and found their web site. I'm not going to paste the link here because my browser security add-on WOT, (Web of Trust), gave me a Yellow for 'warning' mark against it. Their scorecard is here; http://www.mywot.com/en/scorecard/mimarsinan.com
There's no real reason for their warning, so I can't be entirely sure, but I tend to back-away when I see anything that doesn't feel quite right.
Other than that, Google search for MimarSinan doesn't really show up anything conclusive. There are suggestions it is related to malware but not specifically a virus, so at this stage I wouldn't be too concerned about it. We can use other tools to scan for malware later if you wish, but it would be good to know what utilities you have at your disposal first.
Let us know.
I downloaded a free trial of avast internet security about 15 days ago and then decided I wanted to buy it today. I called the number referenced on avasts web page for help.
This got me an iyogi support person from India on the phone, The woman told me she would help me install
this. Then she tells me we need to set up a remote connection.
So she does the remote thing and then tells me she needs to look thru my pc to see if everything is ok before installing. She shows me something on my computer called mimar sinan and says
it's a virus. She says she needs to fix this first before going ahead with the avast
install. She says this is going to cost me $169.99 I said No and told her I would call them back if I wanted their help.
I ran my free trail version of avast and it found nothing. It did say there were files it couldn't scan because they are password protected. Is this mimar sinan a virus and something I need to be worried about? Why isn't my avast finding it and removing it? She also told me that it happened because I had other virus programs on my pc which I have tried to remove without success.