iPhones, iPods, & iPads forum


iPhone 5 battery issues

by jdg857 / December 20, 2012 11:46 PM PST

I have had a very frustrating experience with my iPhone 5 the battery was not lasting more than 6 hours on standby. I went to the Apple store and went through the restore as new phone process. It didn't fix the problem. I returned the following week and was told that the diagnostics show that it is operating normally, that it was a computer and needed to be plugged in most of the time. I am not alone there are hundreds of pages on the Apple support communities and hundreds of thousands of views. I was finally successful in getting a new phone but I had to insist that the phone was not operating normally as we have two others in our household that would last for days on standby. I am very dissattisfied with my experience with the Apple Geniuses at the Albuquerque, NM store.

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Just cuirious....
by birdmantd Forum moderator / December 21, 2012 12:09 AM PST

Were Bluetooth, GPS, Wifi active ? Even if the phone is not in active use, those features help drain the battery faster. I am glad that Apple did eventually replace the phone, but that is a common user mistake.

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just curiuos reply
by jdg857 / December 21, 2012 1:57 AM PST
In reply to: Just cuirious....

Yes, all features were turned off, but even so my iPhone 4 had them all enabled and would last for days.

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by birdmantd Forum moderator / December 21, 2012 3:01 AM PST
In reply to: just curiuos reply

I was only wondering, not excusing a bad device. As stated, glad to hear you got it replaced.

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iphone 5 battery issue
by KPBerg / December 21, 2012 10:28 AM PST

It came out this week that the latest update to the ios software is causing vit and that Apple is working on an update to correct it.

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unlikely as the OP was having this problem before the
by mrmacfixit Forum moderator / December 21, 2012 10:15 PM PST
In reply to: iphone 5 battery issue

update was released


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