Internet Service Providers forum


internet unreliable

by sup3r_b0wlz / February 11, 2013 11:40 AM PST

Hi all
so about two months ago we decided to change from our good, reliable, but slow ISP (nextera connections, wireless 1mb/s up and down, constant, garenteed. Went down once because they had a power surge or something.) to a new cable company, Baldwin telecom (local cable company, 3mb/s down .5 up I believe) well after a few days we noticed it was going down a lot. And itd go down like every couple hours, or less for 1 minute or 20 minutes, so we called and complained and after a few days of them trying stuff, like plugging computer right into modem they assigned us another ip address I think (I think static but they also said it normally doesn't change anyways) and it was good for at least a week. Maybe two. But then it started again. But now it seems like its out fro more like days at a time. Maybe more lime blocks of 5 hrs but still. Its just not acceptable. I have hmwk to do. My dad has a business to run etc... I can't play roulette wondering if the internet will work.

so I'm asking foe help on trouble shooting this because its a hell of a lot cheaper then our old internet and my dad doesn't want to go back.

here are some steps I have taken that haven't worked
•power cycle full network
•ping my default gateway (not my router but what my router says is my default gateway, and it usually works but just did it and it didnt.)
• ping anything else (guess if I can't ping gateway I can't ping anything else. But before when I could I couldn't ping my dns or anything.)
•reseting routers
•probly some other things.

so ya if anyone has any ideas for things to try please let me know. I'm frustrated and wanna get this fixed!

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sorry for grammer
by sup3r_b0wlz / February 11, 2013 11:46 AM PST
In reply to: internet unreliable

Sorry for the bad spelling and grammar I'm having to text that huge thing on my phone cuz my internets down :/

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If it's the ISP, nothing you do will fix it.
by R. Proffitt Forum moderator / February 12, 2013 12:52 AM PST
In reply to: internet unreliable

I read this and you've tried the usual. It usually takes time for folk to figure out the ISP is that bad and change to some other company.

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isp problem?
by sup3r_b0wlz / February 12, 2013 2:16 AM PST

You think it's just the ISP?

I don't doubt that but I don't get hoe my next door neighbors and many other people in our area have just fine connections and play games and everything constantly. So is it just our connection? Idk. We will have um come out and check and if they can't get it we will go back.

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You proved it.
by R. Proffitt Forum moderator / February 12, 2013 2:24 AM PST
In reply to: isp problem?

It was that test where you plugged directly into the modem. If that fails and your PCs are good then it's the ISP or their gear, cable, modem or something they own.

If you have a PC issue you would know that and deal with it.

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