Internet Service Providers forum

Question

Internet speeds constantly dropping

by Stevenm2884 / February 8, 2013 1:50 PM PST

So for about a week my Internet has been causing me problems. I have a 30 mbps internet from my provider and for the past week ill get on my games and after about an hour or so my speeds will drop down to as low as .27 mbps and last most of the day..the ping is fine on the speed tests its just the speed.

i contacted my isp and they came out and looked at everything (of course it was workin fine when they were here) and they checked the lines and said everything was fine. The next day its acting up again so i go get a new modem and hook it up and still problems....call the isp again and they said theres no problems on their end. i dont know what it could be

i have it connected directly from the modem to my desktop

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Clarification Request
Details missing.
by R. Proffitt Forum moderator / February 9, 2013 1:08 AM PST

I see no name of the ISP, no make/model of anything so all I can offer is the shot in the dark. I'm going to be wrong but turn off WiFi in the usual supplied modem.
Bob

All Answers

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Answer
Grande
by Stevenm2884 / February 9, 2013 3:19 AM PST

The ISP is Grande comm and what all other info do you need..

The modem doesn't have wifi.... But it's an Arris CM820A

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Sounds like an ISP issue.
by R. Proffitt Forum moderator / February 9, 2013 11:21 PM PST
In reply to: Grande

You have the DOCSIS 3 cable modem and reading http://www.dslreports.com/forum/cover,2408 I feel sorry for you.

Since it is a cable modem, be sure that no one added splitters or changed the cable in any way since the tech installed it.
Bob

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