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Internet Explorer 8 laptop running very slow all of a sudden

by Lisaponcho / November 23, 2012 11:53 PM PST

Dell Inspiron 1764

Intel Core i5 i5-430M / 2.26 MHz ( 2.53 GHz ) ( Dual-Core ) .
Memory 4.0 GB / 8.0 GB (max) .
Hard Drive 500.0 GB - 5400.0 rpm .
Operating System Microsoft Windows 7 Home Premium 64-bit Edition .
Display Type 17.3 in TFT active matrix .
Max Resolution 1600 x 900 ( HD+ ) .
Graphics Processor Intel HD Graphics .
Optical Drive DVD RW - Integrated .

Memory shows
O.S. 8.44 free of 58.5 GB
Local 396 GB free of 397 GB

I was told it was because my OS has used up my memory? I moved all pics and documents etc to my Workstation and freed up some memory as the 8.44 was less but still having issues with IE8 taking forever to load pages. It will load easy pages that have nothing on them like Google home page and Craigslist pretty fast but MSN and Facebook and Ebay it takes like 5 minutes or more.
Any input would be greatly appreciated, Thanks

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Clarification Request
by R. Proffitt Forum moderator / November 27, 2012 12:32 AM PST

Nuff Said. YOU FOUND IT!

All Answers

Best Answer chosen by Lisaponcho

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With only 8 GB free ...
by Edward ODaniel / November 24, 2012 1:22 PM PST

on the partition your OS is installed in you may be experiencing some problems because your paging file may be taking too much of the limited hard drive space.

Since you do have another 397 GB partition that has very little on it you can make use of Windows 7's ability to shrink and extend partitions as this page shows you:

You would want to Shrink the 397 GB partition first and I'll suggest you reduce it to half its size. Then after it is shrunk you can extend the 60 GB system partition to 260.

Optionally you could simply DELETE the large unused partition then extend the system partition to the whole disk.

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8GB free
by Lisaponcho / November 25, 2012 1:42 AM PST

I was also looking into this. I am not really sure if I am comfortable with any risks being involved. I have read some horrible outcomes :/ But as I sit here longer and try to figure this all out I am more tempted to just do it! Going to back up my system first and think about that !
Thank you for your input. Keep your fingers crossed !

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See what "protection" is running
by R. Proffitt Forum moderator / November 24, 2012 12:18 AM PST

And try Chrome. Often you find those web page addons or antivirus addons that really dog the browser. I don't see any software details so I have to be generic in my reply.

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What protection is running
by Lisaponcho / November 24, 2012 2:10 AM PST

Norton is running, I have disabled all add ons and reset IE8. The only thing I did before it started this was uninstall Skype as I was having problems with my web cam. Before that I never had any issues with IE8 being slow at all. I have cleaned up all temp files and ran disk clean up.

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Is ie9 available?
by R. Proffitt Forum moderator / November 24, 2012 2:16 AM PST
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by Lisaponcho / November 24, 2012 2:58 AM PST
In reply to: Is ie9 available?

I happen to have no issues ever with IE8 and I do not want IE9. Sorry to be so blunt but I am also concerned that I will not have enough room on my computer to install IE9 or anything else for that matters. I was told that If there is not enough memory than any Internet Explorer will start being sluggish. I have ordered more memory for my computer to bring it to 8GB from 4GB but I am not so sure this will cure my problem. Just thought I would ask to see if anyone had any ideas.

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Re: from 4GB to 8GB
by Kees_B Forum moderator / November 24, 2012 3:18 AM PST
In reply to: IE9

If your OS is 32 bit, that extra 4 GB won't be used at all. If your OS is 64 bit, it won't make any difference. IE (any browser in fact) runs perfectly fine in a Windows PC with 1 GB (Windows XP) or 2 GB (Windows Vista or 7). So you really can spare yourself the trouble of installing it.

And I see a misunderstanding. Installing IE9 or anything else for that matter doesn't use memory (RAM) at all. It just uses a little bit of space on your hard disk. A not too old PC has 100+ GB hard disk, and the average user even has 100+ GB of free space. That's more than enough to install any program you like, as a program hardly ever takes more than .1 GB (which is .1% of 100 GB free space).


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4GB to 8GB
by Lisaponcho / November 24, 2012 4:00 AM PST
In reply to: Re: from 4GB to 8GB

Sorry if I seem dumb .... OS is 64 I'll prob add memory just because I am sure it won't hurt anything. I guess the memory thing I posted in my first post is what I see when I right click computer and select properties. I believe this is my hard drive?? Am I correct? Looks like a certain amount ( 58.5gb) is allocated to OS and 397GB is listed as local disk. The one that is OS was full the other day until I cleaned out pictures and videos etc. I know that the stuff stored here is OS and programs and all that but I guess I don't understand the other one(Local Disk) and why its so large and empty. Do I need a larger Hard drive ?
I am really at wits end because IE was working fine with no issues and then all of a sudden it is not cooperating. No virus No malware and all that. It will bring up pages immediately but then hangs while its loading. I can't close it by X until it loads completely. Can scroll til it loads and if I look at the tools drop down you can see many of the things not highlighted til the page completely loads. Not even sure if thats relevant. Seems to be like its struggling with something.

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Re: space
by Kees_B Forum moderator / November 24, 2012 7:14 AM PST
In reply to: 4GB to 8GB

You have one hard disk, divided in 2 partitions (c: 60 GB and d: 400 GB). That one disk is sold to you as a 500 GB hard disk. That's the usual 7% difference. Not an issue it all.

Now the 2 questions are:
- Why did Dell make these 2 partitions on the disk?
- Why do you use only and not the other? It's just as easy to make folders on the d: drive as it is to make folders on the c:-drive. And it's just as easy to save files in a folder on the d: drive as it is to save files in folders on the c:-drive. There is 396 GB for you to use there!

People who store everything in their Documents (and Pictures and so on) folders, can easily move those to another disk (in the Libraries section of Windows Explorer right click on My Documents, go to the location tab, change the c: in d: and click the Move button. You might be one of those people.

Any other folders you made yourself directly in the root folder of the c:\drive can be moved with Windows Explorer. Any new folders can be made there from now on.
You can even make a d:\Program Files folder and install most new programs there.

To answer your question: it's large because Dell made it so, and it's empty because you didn't put anything on it.

By the way, did you already use the Disk Cleanup wizard to delete temporary files and old system restore points from your c:-drive. That can easily free another 10 GB from that 60. Cleaning those old system restore points is under the advanced button. I didn't check if it's mentioned in this video: but if it isn't it's not too difficult to find and just googling DISK CLEANUP WIZARD will surely help you find and use it.
Just do it once every 6 months or so.

Alas, with 8.5 GB free on the c:-drive I'm afraid that a full hard disk
isn't the cause of your troubles with IE. But that's totally other


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by Lisaponcho / November 24, 2012 10:22 AM PST
In reply to: Re: space

Thank you agiain for your response Shocked
I have actually been looking at how to just that. I have used the disk clean up utility and also deleted old restore points. Never even thought about how they partition the hard drive til today also while I was poking around and looking at it. Wasn't real sure what to do about it but think I can handle that.
I just don't understand why they have it set by default to save things on the partition Devil I am not the most computer litterate person but like to try to figure stuff out myself if I can but also know when to ask for help.

IE8 I figured it was just that an IE8 problem. That will probably be the death of me Cry my other half isn't gonna like it if I tell him he is going to have to change ! Stuck there you mght say...

Thank you very much for your time and effort it is greaty appreciated !!

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Time to ask Grif about how to scan.
by R. Proffitt Forum moderator / November 24, 2012 6:55 AM PST
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memory available
by NovacoreSystems / November 25, 2012 2:34 PM PST


In most cases, computers seem to become slow because of really two reasons.

1) CPU usage is maxed out
2) RAM memory is maxed out
3) Hard drive space is extremely low

Yes, in this case, you are low in hard drive space. You may have already taken care of the issue - but try this free program called Tree size. I've found it invaluable in finding out what is taking up so much space on a computer. Also run Ccleaner as well.

Google "treesize" by JAM software to find that one. And go to to download Ccleaner. Both are free. treesize will give you a full tree view of your entire hard drive and how much space each directory is taking up and you can expand each directory to isolate the issue. Let me know if I can be of any more help!


Michael Johnson
President, Novacoresystems

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Memory available
by Lisaponcho / November 25, 2012 8:37 PM PST
In reply to: memory available

I have repartitioned hard drive so space is not an issue, memory is fine.
I booted in safe mode yesterday and IE has absolutely no problems there.
I am stumped ! I had tried disabling all add ons and even reset IE.
I even went ahead and downloaded IE9 but it did not help! I have since reverted back to IE8
Not sure what now??

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Send me your HIJACKTHIS log file.
by R. Proffitt Forum moderator / November 25, 2012 11:11 PM PST
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No HIJACKTHIS log yet will do tomorrow
by Lisaponcho / November 26, 2012 11:57 AM PST

These are the other logs from Grif"s list.

Rkill 2.4.5 by Lawrence Abrams (Grinler)
Copyright 2008-2012
More Information about Rkill can be found at this link:

Program started at: 11/26/2012 08:10:36 PM in x64 mode.
Windows Version: Windows 7 Home Premium

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* C:\Users\Lucien\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe (PID: 5064) [UP-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001

* ALERT: ZEROACCESS rootkit symptoms found!

* HKEY_CLASSES_ROOT\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InprocServer32 [ZA Reg Hijack]

Checking Windows Service Integrity:

* Windows Firewall Authorization Driver (mpsdrv) is not Running.
Startup Type set to: Manual

* iphlpsvc [Missing Service]
* MpsSvc [Missing Service]
* WinDefend [Missing Service]
* wscsvc [Missing Service]

* SharedAccess [Missing ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 11/26/2012 08:11:04 PM
Execution time: 0 hours(s), 0 minute(s), and 28 seconds(s)

Malwarebytes Anti-Malware (Trial)

Database version: v2012.11.25.08

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Lucien :: LUCIEN-PC [administrator]

Protection: Enabled

11/26/2012 8:13:55 PM
mbam-log-2012-11-26 (20-13-55).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 401427
Time elapsed: 56 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)


SUPERAntiSpyware Scan Log

Generated 11/26/2012 at 10:10 PM

Application Version : 5.6.1014

Core Rules Database Version : 9642
Trace Rules Database Version: 7454

Scan type : Complete Scan
Total Scan Time : 00:51:02

Operating System Information
Windows 7 Home Premium 64-bit (Build 6.01.7600)
UAC On - Limited User

Memory items scanned : 760
Memory threats detected : 0
Registry items scanned : 77677
Registry threats detected : 0
File items scanned : 56553
File threats detected : 53

Adware.Tracking Cookie
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\Q53DJ0PE.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\GNKCFQ8S.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\CKK0J2PI.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\QVK9ADX8.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\6YW92S3L.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\O0GBJVHO.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\HVA9X2WP.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\35PSHRNZ.txt [ / ]
C:\Users\Lucien\AppData\Roaming\Microsoft\Windows\Cookies\5LGP0HKW.txt [ / ]
C:\USERS\LISA\AppData\Roaming\Microsoft\Windows\Cookies\LUOPNZLP.txt [ ]
C:\USERS\LISA\AppData\Roaming\Microsoft\Windows\Cookies\MTPC4RJ5.txt [ ]
C:\USERS\LISA\AppData\Roaming\Microsoft\Windows\Cookies\Low\1AG5NVNW.txt [ ]
C:\USERS\LISA\AppData\Roaming\Microsoft\Windows\Cookies\Low\647MWYKA.txt [ ]
C:\USERS\LISA\AppData\Roaming\Microsoft\Windows\Cookies\Low\M0NH2L39.txt [ ]
C:\USERS\LISA\AppData\Roaming\Microsoft\Windows\Cookies\Low\EOBDSRXI.txt [ ]
C:\USERS\LISA\AppData\Roaming\Microsoft\Windows\Cookies\Low\JHS7B499.txt [ ]
C:\USERS\LISA\Cookies\LUOPNZLP.txt [ ]
C:\USERS\LISA\Cookies\MTPC4RJ5.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\GOQPJXU7.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\PFE7CX29.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\FO8MFWJE.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\00YBXMI6.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\76M8ZO5W.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\6Y0NJV5A.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\X3O2FQWQ.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\RGT81H0K.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\ST4QFXIN.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\FJ35OSW2.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\6W7PJOLJ.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\23AYFKVB.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\3QNZ5VBP.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\HMA0ZWYL.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\501TTE44.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\V5JEL1AY.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\6M0B4GOW.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\SIDWJ1AA.txt [ ]
C:\USERS\LUCIEN\AppData\Roaming\Microsoft\Windows\Cookies\Low\3DT9N68S.txt [ ]
C:\USERS\LUCIEN\Cookies\Q53DJ0PE.txt [ ]
C:\USERS\LUCIEN\Cookies\GNKCFQ8S.txt [ ]
C:\USERS\LUCIEN\Cookies\CKK0J2PI.txt [ ]
C:\USERS\LUCIEN\Cookies\QVK9ADX8.txt [ ]
C:\USERS\LUCIEN\Cookies\6YW92S3L.txt [ ]
C:\USERS\LUCIEN\Cookies\O0GBJVHO.txt [ ]
C:\USERS\LUCIEN\Cookies\HVA9X2WP.txt [ ]

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Restart after all this
by Lisaponcho / November 26, 2012 7:46 PM PST

Upon restart all services were disabled and I had to go back and start services. Should I still run HIJACKTHIS ?
I will have to do later if thats the case as I have to work

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I see ZEROACCESS. It's a nasty.
by R. Proffitt Forum moderator / November 27, 2012 12:34 AM PST

I suggest a new post and you request a lock on this discussion.

ZEROACCESS is the first pest I could not remove but that was 2 months ago and I haven't checked if the removal tools have found a fix for it.

I strongly suggest you start a new post to focus on ZEROACCESS removal.

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by Lisaponcho / November 27, 2012 11:15 AM PST

Whom do I request a lock on this discussion to please?
I am suspecting this is the same Nasty that Norton was supposed to have rid my machine of!
Thank you for your input its greatly appreciated.

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I can do that for you.
by R. Proffitt Forum moderator / November 27, 2012 11:05 PM PST
In reply to: Lock

I see you posted in the CNET Spyware Forum. I'll link back to the part where you found ZERO ACCESS.

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