I'm sorry to hear that you're having trouble with your TV.
I've sent your request to one of the managers to see if they can review the case and the situation. It probably won't be reviewed until at least Monday, but I have sent it this evening.
If they are able to assist, they'll reach out to you at the number associated with the transaction number you provided.
My husband and I purchased a Samsung 7000 series 50" tv, after years of looking, debating and supposedly doing our homework. Four months later (day before yesterday), a crack appears. You cannot feel the cracks, as they are inside the glass screen. Samsung customer service had us fax over our receipt, which we did on 3/15/2011 to fax # 864-751-2882. As well as emailed photos of said crack. They hastily, by this morning, made a decision that it was external damage and they wouldn't do a thing about it. The photos weren't good, bad by any stretch of the imagination . . . gotta love point and shoot cameras and glass screens, the glare and blur. I'm surprised they could make out the cracks at all.
The tv was brought home 11/5/2010 and promptly mounted with a MONSTER (quality brand) wall mount, approximately 5.5 ft from the floor, with a sturdy tall table sitting underneath it to hold game consoles and such. The tv has NEVER been moved, bumped or hit in that four months that we've owned it.
Anyway . . . my husband spent an hour with customer service today and we are sick over spending 2,000.00 dollars on a tv that now is completely flawed, by no fault of our own.
At the very least, I would like a live representative from Samsung to come and look at the tv, then make the determination and make the argument, face to face, why they believe its external and not internal.
This is an expensive piece of equipment and this is completely unacceptable!
Purchased by: Justin and Stacy Tucker
Transaction #: 5001218913
Model #: PN50C7000YF
Purchased at the Tualatin, Oregon Best Buy, store #1422
Any help would be appreciated!