Slight exaggeration, but only slight. I had Autoroute 2006 as a Chrim present from my wife, and plotted various routes for our holiday in May. After a while, I noticed a small problem - if I put my postcade in, which I have done without problems in previous incarnations, it puts me 12.4 miles away from my home address. I thought I could work round it, but it became increasingly irritating, so I reported it through the Autoroute program (send map feedback), and got an email days later, inviting me to call them about, on, oddly enough, an 0870 number. I used it, and the guy couldn't undestand what I was on about, so he promised someone would call me back. Surprise - nothing. So, I replied by email, and then got an email saying they had tried to contact me n times, but they were lying. Laughingly, at the bottom of the email it said (cut and paste from the email): We pride ourselves at Microsoft on delivering an excellent service and we trust that you are Very Satisfied with the service you have received. If you have any feedback about my work or your support experience, please send your comments and suggestions to my manager and the UK Management team by e-mailing mailto:email@example.com? subject=Attention_of_Brian_Fallon
So I contacted him. Still nothing. Sorry about the longevity of the letter, but I am getting pig sick of chucking good money after bad.
New motto, if you can't get from anyone but Microsoft, learn to program and write it yourself!