Browsers, E-mail, & Web Apps

Question

Installation problems

by KiriakosII / October 7, 2012 6:34 PM PDT

Installed Firefox 15.0.1 When trying opening it I get the message:
"the item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions".
What's wrong and what can I do?

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All Answers

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Answer
Re: Firefox
by Kees_B Forum moderator / October 7, 2012 6:37 PM PDT
In reply to: Installation problems

Please tell the whole story:
- What is "this shortcut"?
- What item is it referring to (that's the file it wants to run)?
- What happens if you doubleclick that file in Windows Explorer?

Kees

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Re: Firefox
by KiriakosII / October 7, 2012 10:34 PM PDT
In reply to: Re: Firefox

The shortcut refers to the Firefox, the item is the Firefox.exe. The latter is not contained in the folder where Firefox is installed. Some other. exe files contained in the folder such as crashreporter.exe, maintaninaceservice.exe, and updater.exe will not open if clicked. My system is Win7 64 bit

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So some files are there.
by Kees_B Forum moderator / October 7, 2012 10:54 PM PDT
In reply to: Re: Firefox

Now we get to the more difficult questions, inspired by the error message "You may not have the appropriate permissions":
- What permissions do you have for the folder?
- What permissions do you have for those exe files that won't run?

Kees

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Kees_b
by KiriakosII / October 8, 2012 1:06 AM PDT

Even though I never do that with other installations and have no problems, in this case I Run it as an administrator and you know the result.

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That isn't an answer to my questions.
by Kees_B Forum moderator / October 8, 2012 1:20 AM PDT
In reply to: Kees_b
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Kees
by KiriakosII / October 8, 2012 4:31 AM PDT

I did tell you my OS in a previous message.

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The forum can be cluttered.
by R. Proffitt Forum moderator / October 8, 2012 4:37 AM PDT
In reply to: Kees

And to speed things along it's best to repeat it just in case.

Also " My system is Win7 64 bit" is not very exact. With some dozen variations out there you may not know that one system is not like the next.

But hey, what a way to learn that.
Bob

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Bob
by KiriakosII / October 8, 2012 7:40 AM PDT

I would have prefer you to contribute in the solution of my problem instead of admonishing me. I am a computer layman after all.
I did not have any problem installing, Chrome, IE, Comodo and Opera browsers. Why do I have one for the Firefox and have to dig so deep in order to install it?

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Here I had to look at the permissions.
by R. Proffitt Forum moderator / October 8, 2012 8:52 AM PDT
In reply to: Bob

And I agree that Windows is no longer for the general user. Why should you have to deal with permissions today?

-> Your reply is a good example why folk are moving to tablets.

Sorry if it sounded like an admonishment but you can speed things along if you wish or you can get hung up on "hey, read my post!"
Bob

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Sorry, I overlooked that.
by Kees_B Forum moderator / October 8, 2012 6:30 AM PDT
In reply to: Kees

But, luckily, I picked the right example. The video was about Windows 7 and 32 or 64 bit shouldn't make a difference in the UI or the NTFS properties.

So you're well positioned to solve your issue now, I think.

Kees

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