Did you try a new battery?
i get this message
"the model number for the primary battery cannot be determined, this will prevent any battery present from charging, please insert a dell battery for best system operation, strike f1 to continue, f2 to enter setup or f5 to run diagnostics"
when i check the battery health in setup, it says "unable to identify battery"
now, this is the same dell battery that came with this laptop so wanna know if i can run any programs on it to fix this problem, thanx