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I have the software installed and I have the manual but can not get it to work properly. My computer does not recognize the USB for starters. The directions say that the keychain must be in "update" mode but it also says that it will continue saying "updating" Are these two the same?
Sometimes I can get to the screen to select photos and begin the process. Then I get a message that the Photoviewer is working offline and must close. What tha ***?
I didn't know it was online.