We purchased our appliances from Future shop around Nov 20.2011. So just over two months ago. Well we purchased an induction stove (Samsung) which we thought was a great idea with small children. The other great decision we made was to purchase our appliances from a big box outlet thinking we are covered if any warranty issues. Well think again if you do not purchase the extended warranty which is another cost above the price they give you than you are on your own. Let me tell you about on your own. (Which I know you guys understand and have seen) Now we have issues with our stove. Induction works by transferring heat to either a pot or pan by magnetic heat transfer. (Sounds strange but really works great when it works) So we are having problems with the burner sensors I assume and the main panel (Touch screen sensors). I have called Samsung directly to address my concerns as per what the warranty is requiring. They have put me on to a service tech in Edmonton who called once about 3 weeks ago to ask the same questions Samsung asked and should maybe been redirected. The service tech said they would need to speak to someone at their office and never heard back since.. Then I call back Samsung to only be put on hold for well over 25 mins finally give up and call the next day to speak with a guy who seems to get we are having problems and will address it with his manager and gives me the phone number to the tech out of Edmonton. Which turns out to be a fax number when I call?So I decide to wait for another couples days rather than being put on hold for 25 more minutes? So now a few more days pass and I decide to call Samsung again to speak to a lady who stress the exact same concerns the last Samsung worker did. This time I ask is there any record of me speaking to the last Samsung worker she says no..So I ask how do I know if anything is going to get done? She answers you have to trust me?ok like the last guy I spoke to at Samsung.. (I guess you can see where this is going? nowhere fast)
I have a few concerns the stove burners only work with a certain dia pan or pot so if it does not work we are half way through cooking and everything goes cold. If I didn't have children waiting for Dinner this might not be a big concern right now. The other concern is they are now telling me they have to send a tech out well when ever that happens the tech will have to order parts and then we wait and wait and then they get installed maybe. Who knows how long this could get dragged out. I guess my question is why should a person who bought an item like this and have issues not even two months in have to deal with so much headaches. It's not like I'm trying to get a new stove,, it is already new minus the problems. It's not like I don't own more Samsung products and have been a good client..or this is a small company that cannot afford to completely replace the stove to keep me happy and buying Samsung products.
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