Go to Apples support web site, you will find a solution much faster as well as much more knowledge about iPods and iTunes in general than you will on this board.
CNET does not seem to be a good place to come for iPod/iTunes help, too much ignorant advice is given. This includes advice given by Moderators who don't seem very knowledgeable about iPod's or iTunes!
Free trip to the Grand Prix
Don't miss your chance to win a trip to the Formula 1 Grand Prix in Monaco for you and a plus-one.