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Question

IE too slow on HP Pavilion DV6 2151EZ, Win7

by hegdebhaskar / November 13, 2012 2:23 AM PST

I have a HP Pavilion DV6 2151EZ notebook, OS being Win7 64bit.

These days, whenever I try to launch the IE either 8 or 9, it is damn slow in responding.

I tried to uninstall the IE9 and use IE8, but the problem persists. Tried disabling the Add-Ons, etc. but no success.

Alternatively I tried to use Mozilla, it's performance is a little better than IE.

But I don't prefer using Mozilla always, so need IE on my notebook.

Anyone has better ides to improve this situation?

Pls share the thoughts.
Many thanks.

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All Answers

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Answer
Does not look to be a slow PC.
by R. Proffitt Forum moderator / November 13, 2012 2:29 AM PST

This i7 powered laptop at http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=4167812 looks fine.

However I find some folk expecting less than a few second response times but that's not in the cards today as Antivirus and more protection software dog the performance.

Given only your post details I can't offer much. Post a HIJACKTHIS log to avoid me having to ask if you have this or that app.
Bob

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RE:Does not look to be a slow PC. - New!
by hegdebhaskar / November 13, 2012 2:53 AM PST

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:09:39 AM, on 11/14/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.17115)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
c:\Program Files (x86)\Hewlett-Packard\Media\Live TV\TVAgent.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_4_402_287.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_4_402_287.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\BHASKAR\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\BHASKAR\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bing.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bing.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKCU\..\Run: [KiesHelper] C:\Program Files (x86)\Samsung\Kies\KiesHelper.exe /s
O4 - HKCU\..\Run: [KiesPDLR] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
O4 - HKCU\..\Run: [Facebook Update] "C:\Users\BHASKAR\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
O4 - HKCU\..\Run: [Google Update] "C:\Users\BHASKAR\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Click to call with Skype - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Click to call with Skype - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Senden an Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Senden an &Bluetooth-Gert... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: 55963676-2F5E-4BAF-AC28-CF26AA587566 - vpnweb.cab
O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - https://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
O16 - DPF: {1E40C477-ECA7-48DC-A9FC-D4F77A365442} - https://chat.tcs.com/sametime/javaconnect/STUrlConLoader.cab
O16 - DPF: {1EEDA174-3132-4AFC-9EEC-55BE29C87476} (STAutoAway Control) - https://chat.tcs.com/sametime/javaconnect/STAutoAwayLoader.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
O16 - DPF: {53F92AF2-3C1E-4A63-B2EA-2E33DA6286B7} - https://chat.tcs.com/sametime/javaconnect/STAutoAwayLoader.cab
O16 - DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} (Cisco AnyConnect Secure Mobility Client Web Control) - https://tpa-vpn-usa-east.emc.com/CACHE/stc/6/binaries/vpnweb.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect118.cab
O16 - DPF: {983A9C21-8207-4B58-BBB8-0EBC3D7C5505} (Domino Web Access 8 Control) - https://inblrm10.tcs.com/dwa8W.cab
O16 - DPF: {D4B5D9AB-D565-4DAF-BF5C-4D07F1CAA6EE} (STURLConnection Control) - https://chat.tcs.com/sametime/javaconnect/STUrlConLoader.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://tcs.webex.com/client/T27L/webex/ieatgpc1.cab
O16 - DPF: {E34F52FE-7769-46CE-8F8B-5E8ABAD2E9FC} (CSD ActiveX Installer) - https://tpa-vpn-usa-east.emc.com/CACHE/sdesktop/install/binaries/instweb.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6C8DFE5E-9881-48D7-9B6F-4E0FA70CFD1F}: NameServer = 121.242.190.181 121.242.190.210
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\Windows\SysWOW64\guard32.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_70dacb64382a61a7\AESTSr64.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: @C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update-Dienst (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_70dacb64382a61a7\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vcsFPService.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Cisco AnyConnect Secure Mobility Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 12955 bytes

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RE:Does not look to be a slow PC. - New!
by hegdebhaskar / November 13, 2012 2:58 AM PST

Pasted the logs, pls advice if anything can be finetuned to improve the performance.

Collapse -
Answer
Looked and many questions.
by R. Proffitt Forum moderator / November 13, 2012 4:02 AM PST

Starting at about the DPF section you trip over vpnweb.cab and then more items that are new to me and SUSPECT.

Did you install some odd apps, attempt to do some VPN to hide from someone? I am left to guess here but there's a lot in that log that is suspicious. But it's your machine so you may know if it's OK or not. For me, it's not OK. I'd be ripping out the vpnweb.cab since we know vpn's do not offer any hiding from the usual governments. I won't debate that but some want to. Especially those that sell them.

But I went over it twice and found no security apps so let's try ONE APP to see if this has that rootkit or not. Grif lists RKILL at http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421 so let's run that and see if one of the nasties pops up.

Later we may run the rest but for now, let's start with the quick test.

OK,

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