Computer Help forum


I think I might have a virus; not sure what to do now.

by justusems28 / February 24, 2013 10:00 AM PST

When I tirn my desktop computer on (I have Windows XP), I get the black screen that says "Windows was closed unexpectedly", and I have the options like "Start Windows normally". So that's what I selected, then the black screen with the Windows flag came up next (the one you see when you first turn a 'healthy' computer on), and it won't allow me past that to log in. I don't know if it is a virus, or how I can fix it.

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All Answers

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Good bet. See this search.
by R. Proffitt Forum moderator / February 24, 2013 10:20 AM PST
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Backing up files
by justusems28 / February 26, 2013 9:30 AM PST

How can I back up the computer files when I can't log in to the computer? I downloaded the CD to back up, but the computer doesnt recognize that there is even a CD in the drive because I can't get past the start-up screen.

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The CDs I noted
by R. Proffitt Forum moderator / February 26, 2013 10:31 AM PST
In reply to: Backing up files

May have to be made on some other PC. And since you boot those CDs, you don't need to log onto this PC.

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Booting the CD
by justusems28 / February 28, 2013 12:42 AM PST
In reply to: The CDs I noted

Maybe I'm just confused. I made the CD from another computer, and put it in the computer giving me problems, and it doesn't do anything.

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Some folk put the .ISO file on the CD.
by R. Proffitt Forum moderator / February 28, 2013 12:21 PM PST
In reply to: Booting the CD

But they need to create the CD from the .ISO. There are thousands of web pages about how to create the bootable CD so I'll write "IMGBURN" and stop for now.

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