Computer Help forum

Question

I think I might have a virus; not sure what to do now.

by justusems28 / February 24, 2013 10:00 AM PST

When I tirn my desktop computer on (I have Windows XP), I get the black screen that says "Windows was closed unexpectedly", and I have the options like "Start Windows normally". So that's what I selected, then the black screen with the Windows flag came up next (the one you see when you first turn a 'healthy' computer on), and it won't allow me past that to log in. I don't know if it is a virus, or how I can fix it.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: I think I might have a virus; not sure what to do now.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: I think I might have a virus; not sure what to do now.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Good bet. See this search.
by R. Proffitt Forum moderator / February 24, 2013 10:20 AM PST
Collapse -
Backing up files
by justusems28 / February 26, 2013 9:30 AM PST

How can I back up the computer files when I can't log in to the computer? I downloaded the CD to back up, but the computer doesnt recognize that there is even a CD in the drive because I can't get past the start-up screen.

Collapse -
The CDs I noted
by R. Proffitt Forum moderator / February 26, 2013 10:31 AM PST
In reply to: Backing up files

May have to be made on some other PC. And since you boot those CDs, you don't need to log onto this PC.
Bob

Collapse -
Booting the CD
by justusems28 / February 28, 2013 12:42 AM PST
In reply to: The CDs I noted

Maybe I'm just confused. I made the CD from another computer, and put it in the computer giving me problems, and it doesn't do anything.

Collapse -
Some folk put the .ISO file on the CD.
by R. Proffitt Forum moderator / February 28, 2013 12:21 PM PST
In reply to: Booting the CD

But they need to create the CD from the .ISO. There are thousands of web pages about how to create the bootable CD so I'll write "IMGBURN" and stop for now.
Bob

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.