Mac Desktops forum

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i mac desktop screen issue

by faspan / January 20, 2013 6:32 PM PST

I have an imac 21.5 i bought in middle of 2012 and i noticed 2 weeks ago mainly on the middle of the screen there are about 20 tiny pixels that are stuck to red and green depending on the angle u look at them.and they are more obvious on white backgrounds and not visible on black backgrounds.any tips?i dont have warranty on the product.

Thx for any answers given

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Re: warranty
by Kees_B Forum moderator / January 20, 2013 6:35 PM PST

Why not the usual 1 year warranty? That would reach into the middle of 2013.
Not you need to pay a new screen and the cost of replacing it.

Kees

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Typo.
by Kees_B Forum moderator / January 20, 2013 8:44 PM PST
In reply to: Re: warranty

I meant: Now (without warranty) you need to pay a new screen and the cost of replacing it (yourself).

Kees

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Kee's is correct,
by mrmacfixit Forum moderator / January 20, 2013 8:40 PM PST

If this iMac was new when you purchased it, then it is still under warranty until the middle of 2013.

It would also be eligible for the AppleCare extended warranty at any time up to the day before it's one year anniversary.

Contact Apple, or your nearest Apple Authorized Service Provider and get them to sort it out.

Your local PC repair shop is not going to be able to do this under warranty, it MUST be an AASP business.

P

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thank u all
by faspan / January 20, 2013 9:20 PM PST
In reply to: Kee's is correct,

I bought the product start of september 2012 from a local apple store.so good news isuppose.can u plz help me with the steps i have to do cz i am new on apple world.thx for your immediate answees.i appreciate it!!

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First call Apple and report the problem
by mrmacfixit Forum moderator / January 21, 2013 1:38 AM PST
In reply to: thank u all

they will probably get you to take the machine to your local Apple Store.

Boot your machine and create a new admin account.
log out and then log in using that new account.
Is the screen still displaying the problem?
If yes, then it is not account caused.

Are you in the US? If so, the number you want is 1-800- My Apple (1-800- 692 7753)

let us know how you get on

P

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