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Computer Newbies

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I have Sound but no Picture on my DVD Player, Can u help?

by bethydy / October 4, 2004 10:49 PM PDT

Hello, I am a novice at this, I have just bought and installed a Benq cb482b DVD/CD rom combo player. When I put my DVD in all I get is sound but no picture! I am using windvd.4 which came with the unit. I downloaded all the 3rd party programmes as well such as directX and aspi. I can play VCDs in Media Player using this new drive but not in windvd..I hope someone can give me an idea if I might have overlooked something..I am using windows 98..Thanks so much Happy

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Re: I have Sound but no Picture on my DVD Player, Can u help
by R. Proffitt Forum moderator / October 4, 2004 11:00 PM PDT

"Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution."

You didn't tell what video card you have, the driver version for that card and that could be it.

Bob

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Re: I have Sound but no Picture on my DVD Player, Can u help
by bethydy / October 5, 2004 3:58 AM PDT

Thanks Bob..I am hopeless aren't I LOL..I have a SIS 620..not sure what the driver for this is..My computer is pretty old..Acer Aspire, 1999 so its getting on..windows 98 SE is what I run..I tried to d/load updated drivers from the sis site but to be quite honest I didn't quite know what I was looking for or doing to be honest, anyhow, they didn't seem to work, LOL..I had supervision putting the dvd combo in so I am quite sure there is nothing out of order there, they should have stuck around though to see if it worked!!! Another thing too is I can get screen captures when I play the DVD, don't know if this means anything, just cant watch the darn DVD!! Thankyou so much.

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Re: I have Sound but no Picture on my DVD Player, Can u help
by R. Proffitt Forum moderator / October 5, 2004 4:23 AM PDT
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Re: I have Sound but no Picture on my DVD Player, Can u help
by Willy / October 4, 2004 11:36 PM PDT

Look for the key sequence that puts the media player to use "full screen". Your monitor resolution and/or setting may not reflect what works well using DVD, so check if any "updates" are present for your video card. Though it not be the problem its proper to check for that, regardless.

good luck -----Willy Happy

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Re: I have Sound but no Picture on my DVD Player, Can u help
by bethydy / October 5, 2004 4:02 AM PDT

Thanks Willy Happy I checked for updates but as I mentioned to Bob I didn't really know what I was doing and they didn't seem to work..I may have to resort to paying a technician to come around and check it out..boy I wish I knew more..I thought it would be so simple..plug and play! Well it prob should be simple..aargh I need a newer computer I think!!
Thanks for your advice!

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Re: I have Sound but no Picture on my DVD Player, Can u help
by bethydy / October 5, 2004 4:22 AM PDT

Yayyy..I got it..silly me didn't have the settings right in the screen area..i had to adjust so you were right Willy!! Thankyou both so much..this has taken me two days to figure out Sad but I got there and am so happy I found this site Happy Cheers!

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