Computer Newbies

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I can't remove Webroot from my WindowsXP Desktop Computer

by sable96 / August 30, 2006 1:12 PM PDT

I've gone into explorer and unchecked every box in all of it's subfolders and they just end up back with the check marks. I'm trying to get rid of Webroot Spy Sweeper. It's in my control panel, but when I try to remove it, it says it doesn't exist. LIE! Plus,it's supposed to expire in 5 or 6 days anyway, but that won't get rid of it. Help!! Windows 2000

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Re: I can't remove Webroot from my WindowsXP Desktop Compute
by Tufenuf / August 30, 2006 1:47 PM PDT

Found this at the link below by typing uninstall in the Search window.

How Do I uninstall Spy Sweeper?
To uninstall Spy Sweeper: First, Spy Sweeper must be shut down. To do this, right click the Spy Sweeper tray icon (located by the clock on the bottom right of your screen), then select shut down...

There are two ways to uninstall Spy Sweeper:



Method #1



1. Go to Start > All Programs > Webroot > Spy Sweeper > Uninstall Spy Sweeper

2. Follow the promts

OR

Method #2

1. Click Start>Control Panel.

2. Select Add/Remove Programs.

3. An alphabetical list will now populate.

4. Click on the program you wish to uninstall.

5. Click Change/Remove and follow the prompts.

http://support.webroot.com/ics/support/default.asp?deptID=776

If you are still unable to uninstall the program, please create a support ticket by clicking here.

Here's the link for the ticket.

http://support.webroot.com/ics/support/ticketnewclassic.asp

Tufenuf

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I did all of that
by sable96 / August 30, 2006 2:43 PM PDT

When I tried the link you gave me, I kept getting zapped with active x's, but allowed them and then was told my support time had expired. Whatever that means?

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Wow what a gay program
by Kerbantez / August 30, 2006 4:45 PM PDT
In reply to: I did all of that

hm.. if you cant unistall it and you dont want it around why not go to your program files and just delete it cuz wherever you installed it from might not have installed the uninstall i knoe that happened to me sometimes

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I can't delete Webroot Spyware
by sable96 / August 31, 2006 1:31 PM PDT
In reply to: Wow what a gay program

I did that too. It tells me that the program does not exist. And it's right there in my control panel!!!! When I go to Programs, to Webroot, spyware, uninstall, it says "unins000.dat does not exist. cannot uninstall"

It's supposed to expire in 4 days. I'm gonna see what happens then I guess.

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And it's right there in my control panel!!!!
by glb613 / August 31, 2006 9:25 PM PDT

I have Webroot Spy Sweeper install and it isn't in my control panel. When I read a post and delete is used, it makes me wonder how the uninstall was performed. You need to uninstall, not delete a program. Is that what you did? I'd recommend you start over by installing the program then uninstalling it again. Webroot Spy Sweeper can be uninstalled through its own uninstaller or the control panel's add/remove programs.

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(NT) (NT) I was thinking about doing that. Thanks:-)
by sable96 / September 2, 2006 5:26 AM PDT
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Some suggestions
by PudgyOne / September 2, 2006 6:09 AM PDT

Some suggestions

You could download a FREE AV like:

AVG
http://free.grisoft.com/doc/1 or

Avast
http://www.avast.com/eng/download-avast-home.html or

AntiVir
http://www.free-av.com/

.........

At the AVG download site you also could download:

ewido anti-spyware Free


Ad-Aware SE Personal Edition 1.06
http://www.download.com/3000-2144-10045910.html

Spybot-S&D
http://www.safer-networking.org/en/mirrors/index.html

.....

SpywareBlaster 3.5.1
http://www.javacoolsoftware.com/spywareblaster.html


SpywareGuard 2.2
http://www.javacoolsoftware.com/spywareguard.html

......

Hosts file
http://www.mvps.org/winhelp2002/hosts.htm


Zone Alarm Firewall
http://www.download.com/3000-2092-10039884.html

also try using this registry cleaner

http://www.aplusfreeware.com/categories/LFWV/jv16Powertools.html

Afterm you install

Open registry cleaner

click on registry tool

click on tools

click on registry cleaner

click on start and have it scan your computer.

When finished, then remove all the green dots. They are no longer needed.

Restart your computer. See if it is still there.

If so, run these programs in the safe mode.


Hope this helps.


Rick

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Can't remove webroot spyware
by sable96 / September 2, 2006 12:05 PM PDT
In reply to: Some suggestions

Okay, thanks, I'll try that.

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re: I can't remove Webroot from my WindowsXP Desktop Compute
by hphaerthe / September 3, 2006 5:36 AM PDT

try useing system restore.

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can't remove Webroot from my WindowsXP Desktop system
by sable96 / September 3, 2006 9:48 AM PDT

I'll try that. Thanks Raymond. See what happens.

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sarmlibok82, Your Post Was Removed..
by Grif Thomas Forum moderator / December 12, 2008 10:27 AM PST

Welcome to the CNET forums.. Although your input is certainly appreciated, you posted to a thread which is 2 years old so I doubt if anyone will be helped by your submission. And most importantly, you provided a direct link to to a download without any real explanation.. In such situations, please provide a link to the actual page where one can download the "cleanup file" and if providing the direct link is unavoidable, please describe EXACTLY where the downloadable file is coming from and what it will do..

Clearly, instructing a "newbie" computer user to simply "Click here" is not a safe thing to do.

Hope this helps.

Grif

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webroot spyware
by cpmoore42 / August 16, 2009 11:25 AM PDT

unable to remove using control panel, when I click on remove I get a message saying it can not be removed because it dose'nt exist.
I have also tried task manager--unsucessful.

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webroot spyware
by standeb / August 20, 2009 9:51 AM PDT
In reply to: webroot spyware

Permit me to suggest Revo Uninstaller Freeware download at http://www Revouninstaller.com. This uninstaller can uninstall the program and assist you in deleting all entries of the same in your registry. Just follow the instructions to the letter.

Hope this helps.

standeb

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Revo Uninstaller
by vermae / September 11, 2009 1:01 PM PDT

If all else fails download Revoe you will find it a Godsend.Go to Google it's a free one but worths it"s weight in gold.Tell me how you liked it.

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uninstalling webroot - Download http://download.webroot.com/
by billg_02176 / June 3, 2010 12:55 PM PDT

Hi I wrote to webroot support and received a return email and because so many folks are having the same issue I have, I thought I would share with everyone having an uninstall problem. I have not executed this solution yet, but suspect it will work.

Billg_02176

Reply from Webroot Support:
Hi Bill,

I'm not sure if one of my colleagues in the Consumer Technical Support Team have got back to you with an uninstaller, but I've managed to gather the details for you.

To completely uninstall all traces of any Webroot product please follow these steps.

1. Download http://download.webroot.com/SSECleanup.exe and save it to your Desktop

2. Goto Start, Run and enter cmd

3. In the command prompt window that should open, drag the downloaded file to the cmd window, (this should populate it with the file path for you) and then add -remove and hit enter

This process will then remove all traces of the product from that machine.

Best Regards

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Did not work.
by PhotoTed / July 8, 2012 5:44 AM PDT

I tried that and when I rebooted, it was not uninstalled.

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Well i had webroot problem too
by joeyokeke / March 23, 2013 12:29 AM PDT

l deleted webroot from my window vista home premium but it kept poping up your subscription has expired .i could not stop that even though l already uninstalled the software completely. And after months of pain one day l started my computer clicked on the little window loggo on the buttom left corner and typed in webroot on the space that poped up and it says retype the letters and number you see and i did and that finally got rid of webroot for good l was so happy lol. Joey

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How to Uninstall Webroot
by JimWebroot / August 3, 2013 6:41 AM PDT

It looks like this topic was originally started in 2006 but somehow still shows up towards the top of search results. Much of the information in this topic is outdated, such as SSECleanup (which was actually for the enterprise version). Time for an update then. Happy As of the 2012 version of Webroot and onwards, the old removal tools no longer work because Webroot was completely redesigned. However, if you're running into the sort of problem joeyokeke was running into, we can help with that. Please take a look at this guide to learn how to uninstall using a command-line function: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-from-Control-Panel-and-Start/ta-p/34688#.Uf1qvJK1GIo

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