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I can't get past the startup password on my laptop

by brinicole92 / April 11, 2011 9:06 AM PDT

I need help getting past the windows 7 startup password on my laptop. It wasn't there before, but this morning I tried getting on and it won't let me enter safe mode or the boot menu. It's a black screen with a blue rectange that says "enter current password" I have tried doing the ctrl alt delete thing and F2, F8 and F12.. But nothing works! Help!

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Is this a WINDOWS password?
by R. Proffitt Forum moderator / April 11, 2011 9:08 AM PDT

You can use NTPASSWD to reset the admin password or try booting SAFE MODE (widely documented) and trying the administrator account to change your password.

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by brinicole92 / April 11, 2011 9:10 AM PDT

I have tried that.. Won't let me do anything. Not safe mode.. NOTHING! I'm getting extremely aggravated here. lol

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This is a first.
by R. Proffitt Forum moderator / April 11, 2011 9:14 AM PDT
In reply to: password

Usually NTPASSWD does a nice job. I fear you may need to use next.

-> I'm sorry but I have been lax in repeating the advice about having a spare admin account.

Do you have any other accounts you can use?

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by brinicole92 / April 11, 2011 9:16 AM PDT
In reply to: This is a first.

I don't think you understand.. It's not an administrative password that I need. The first thing it goes to is this black screen with a blue enter password rectangle. Because I do have a spare account. I can't even get that far for it to show me the log in for the accounts.

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That's why my first question was about Windows.
by R. Proffitt Forum moderator / April 11, 2011 9:35 AM PDT
In reply to: Ugh

Sorry that we got off to the wrong direction but I did ask.

-> Now that it's a BIOS PASSWORD we need the make and model of the machine.

DON'T PANIC. That password can be reset. Sometimes it's a factory only job but they can be reset.

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make and model
by brinicole92 / April 11, 2011 9:39 AM PDT

Toshiba, satellite L505, intel pentium. Is this it?

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Toshiba writes and writes and writes.
by R. Proffitt Forum moderator / April 11, 2011 10:57 AM PDT
In reply to: make and model
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by lisp6261 / February 20, 2012 9:08 AM PST

hey so none of this is working for me i mean the whole BIOS system thing is BLOCKED by this stupid password and it wont let me do anything

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No problem.
by R. Proffitt Forum moderator / February 20, 2012 11:38 PM PST
In reply to: hey

Toshiba can unblock it. Last time it was 75 bucks. I hear it can be from 50 to 75 bucks.

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Your issue
by daviddisorder / September 26, 2012 8:43 AM PDT

Hi there I was wondering if you were ever able to solve your start up issue? I am asking because I am now having the same issue, and I have tried everything and every key, I can't even get it to boot from the recovery CDs that I have. So hopefully you were able to get some progress and could share...

Thanks, David

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Is it the same issue?
by R. Proffitt Forum moderator / September 26, 2012 9:20 AM PDT
In reply to: Your issue

If so, we see that the maker has to unlock it.

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same problem
by agmcdonald1 / July 21, 2013 4:45 PM PDT
In reply to: Is it the same issue?

Mines an acer and is doing the same thing, any hints about what I could do?

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We covered both Windows and BIOS passwords.
by R. Proffitt Forum moderator / July 22, 2013 12:37 AM PDT
In reply to: same problem

I can't guess which problem you are trying to solve. Or if you like others think that a BIOS password is resettable without the trip to the repair depot.

What good would such a password be if it was easy to reset?

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I have same problem
by snowtij / July 21, 2013 6:36 PM PDT

I have same problem

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Same problem
by kamjules / July 23, 2013 4:37 AM PDT
In reply to: I have same problem

Me too. But looks like the answer is about $75.

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