Office & Productivity Software forum

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I can't email an open document from Word

by anniehall40 / August 2, 2006 9:31 PM PDT

I run Office 2003 and Windows XP, and Outlook 2003 for email; all are fully up to date with all the relevant service packs and updates. This week I have noticed that I do not have an email button on my Standard toolbar in Word, and under File, Send To, the "mail recipient" option is greyed out, although the other options to send as attachments are OK and work fine.

I have checked the registry entries and they appear OK; I have checked the win.ini file and that is OK; I have tried going to Run, and typing "regsvr32 sendmail.dll", which has no effect; I've checked my Outlook profile and that's fine; under Word, Help I've done the "detect and repair" option; I've tried reinstalling office (I did not remove Office and do a clean install as that would have lost all my settings).

All of this has made no difference at all. I can email perfectly well from Outlook; I simply can't send an open file by email.

Can anyone out there help?

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Re: can't mail from Word
by Kees Bakker / August 2, 2006 9:43 PM PDT

Let's start simple: go into Internet Explorer, choose Tools>Options>Programs and check what it says about your email client. If it isn't Outlook, make it Outlook. If it is Outlook, make it Outlook Express and see what happens; then switch back to Outlook.
There might be other possibilities, but this is the first thing to check.

You must be one of the few people outside Microsoft who know what registry entries to check for this problem. Could you share your knowledge?

Kees

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Can't mail from Word
by anniehall40 / August 2, 2006 10:01 PM PDT

Hi Kees
Thanks for the fast response. I already tried what you just suggested - IE/Tools/Options etc. It already showed Outlook, so I changed to OE, closed IE, then went back in and changed it back. Nothing!

Below is the entry from the registry.

Name Type Data
MAPI REG_SZ 1
CMC REG_SZ 1
CMCDLLNAME REG_SZ Mapi.dll
CMCDLLNAME32 REG_SZ Mapi32.dll
MAPIX REG_SZ 1
MAPIXVER REG_SZ 1.0.0.1
OLEMessaging REG_SZ 1

I followed the suggestions from www.support.microsoft.com Article ID : 834008
"You cannot send a document as an e-mail message from an Office 2003 program "

Another other thoughts?

Annie

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Anti-Virus
by entrecon / August 2, 2006 11:03 PM PDT
In reply to: Can't mail from Word

Have you checked for any possible conflicts with your Anti-Virus software?

Have you tried sending an Excel file via e-mail? (if you have it off course)

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Anti-Virus
by anniehall40 / August 2, 2006 11:35 PM PDT
In reply to: Anti-Virus

Thanks for the response.

I've checked both Excel and Powerpoint and altho in both I can email "as attachment" I cannot email an open document. This applies to Word.

We have a corporate version of Symantec Antivirus on the server so I can't access that; however all was working fine until a couple of weeks ago. I order postage stamps by email and the last time a sent an order (about the middle of July) I emailed an open excel document. This time all I could do was send as an attachment.

Any other thoughts?

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Updates
by entrecon / August 3, 2006 12:23 AM PDT
In reply to: Anti-Virus

Have you checked with your internal computer guys to see if they have updated the anti-virus and/or placed some policy restrictions?

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Updates
by anniehall40 / August 3, 2006 7:36 AM PDT
In reply to: Updates

Anti virus updated regularly and I don't think its a policy restriction. Others in the office have no problems, and nor did I until a couple of weeks ago.

Thanks for trying!

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Can't email from Word
by anniehall40 / August 3, 2006 7:42 AM PDT
In reply to: Can't mail from Word

One thing I've just remembered - a couple of weeks ago I spotted the "mail recipient as Adobe pdf" option under File/Send to. I'd never used it before so I opted for that to try it out. Acrobat failed on that occasion and I was left with a message that went something like "dll not registered" and I then couldn't email anything from Outlook either. I carried out the detect and repair option under the help button and that appeared to correct the situation. It may be that the email button disappeared from the standard toolbar then and the "mail recipient" option disappeared from the send to menu at the same time.

Does this help any?

Regards

Annie

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Try System Restore back to ...
by Kees Bakker / August 3, 2006 6:23 PM PDT
In reply to: Can't email from Word

just a little bit more than that 'couple of weeks' ago.

By the way, what's the policy of the IT guys for maintenance? And who installed that Adobe option to start with? Adobe Acrobat ain't free, so I don't suppose you bought and installed it yourself. So it's their program and their choice, and not yours to mess up.

The simple solution, if System Restore fails: turn to the IT dept, say you did something that you shouldn't have done (sorry about that, won't do it ever again) and can you please reinitialize the system for me. Any IT dept should have procedures and all the CD's for that, so - after a healthy laugh about unknowing users - they'll do that routinely.
I suppose, of course, that there are backup and restore procedures for any company data that you happen to keep on the hard disk of this machine (they should be on the network only!). Better copy your private data to a safe place also (there shouldn't be any private data on a company machine). And clear cookies and TIF if you visit sites you don't want them to know about. You wouldn't be the first person to be fired if there happens to be porn on the machine (just an example, of course, nothing personal).


Kees

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