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Hunger Games DVD and 2550

by hickersonz / August 19, 2012 12:34 PM PDT

I have a samsung s/w 090419.01
I bought the hunger games and the player will not play the blu ray or DVD version all the way through without screwing up. Anybody else having trouble?

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Hunger Games DVD & Samsung DVD player
by dan_ro_ga / August 20, 2012 10:44 AM PDT

Yes, I returned my BlueRay DVD, and this one plays a little and then locks up. Looks like a Samsung issue. Plays ok on my Sony blueray.

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Re: Hunger Games DVD and 2550
by Samsung_HD_Tech Samsung staff / August 20, 2012 11:54 PM PDT

Hey hickersonz,

I'm sorry that you're having problems with this title. If you ever come across a Blu-ray disc that doesn't play, please report it using the instructions posted here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=397312

As far as why this happens, many new movies may use Java, which can cause compatibility issues if they're using newer versions of Java that have yet to implemented into our products. Thus, the player may need a firmware update. Other causes could include newer encryption technologies or changing previous approaches to encryption.

HD Tech

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What a horrible BluRay Player!!!
by ronmartinsen / August 25, 2012 4:44 PM PDT

I've had my Samsung player for a couple of years now, and despite buying the top of the line model I've never been able to reliablly play most DVD's and every BluRay experience is a nightmare. Despite this unit being advertised as the fastest player, I typically have to wait 5 minutes plus of looking at a black screen before I see checking updates and even longer before the movie starts. Despite firmware updates, most movies struggle to play and disappoint my family.

Is this really the format that deserved to beat HD-DVD which just worked?

Is there a good player I can buy, besides a ps3 that just works like playing a DVD on an Xbox?

Samsung - you make great TV's but this thing is garbage - please take it back and give me something, anything, that just works.

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The Hunger Games blu ray disc will not play on my BD-C5500
by jetbluray / August 27, 2012 10:45 AM PDT

I am having the same problems with my Samsung Blu Ray Player BD-C5500, as the person note above.
I have several dvds and blu ray not work and almost all hang up before playing. My latest problme is the blu ray disc The Hunger Games, which just came out last Tuesday.

I have the most updated software and firmware.

I have done the live chat, they had me confirm the software and firmware were up to date, then they had me reset the unit, sigh, then unplug it, sigh. Still nothing, concurrently I sent the support group my problem as noted above by the HD Tech above (and all I got back was a thank you, no patch for the Java problem, nothing, by the way the last update for firmware was Jan 2012).

Samsung had no time line when this would be fixed, no one could tell me anything, just Sorry. The person who installed my system into my home stated the Sony Blu Ray was not as good as the Samsung and conviced me to buy the Samsung. Guess what, The Hunger Games blu ray disc plays on the Sony Blu Ray I have on my other TV (I got it for free for signing up with Directv, ya a low end Sony Blu Ray, but at least it works everytime!!!!!!).
Sigh.....

If anyone can help or if the HD Tech person can help, please chim in..........

Unit info:
Movie Title: The Hunger Games
Movie Studio: Lionsgate, Color Force
Player/Model: BD-C5500
Software: BSP-C5500WWB (most current software)
Firmware: ver.1025.1 (most current)

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HD Tech, help
by jetbluray / August 28, 2012 5:34 AM PDT

I am having the same problems with my Samsung Blu Ray Player BD-C5500, as the person note above.
I have several dvds and blu ray not work and almost all hang up before playing. My latest problme is the blu ray disc The Hunger Games, which just came out last Tuesday.

I have the most updated software and firmware.

I have done the live chat, they had me confirm the software and firmware were up to date, then they had me reset the unit, sigh, then unplug it, sigh. Still nothing, concurrently I sent the support group my problem as noted above by the HD Tech above (and all I got back was a thank you, no patch for the Java problem, nothing, by the way the last update for firmware was Jan 2012).

Samsung had no time line when this would be fixed, no one could tell me anything, just Sorry. The person who installed my system into my home stated the Sony Blu Ray was not as good as the Samsung and conviced me to buy the Samsung. Guess what, The Hunger Games blu ray disc plays on the Sony Blu Ray I have on my other TV (I got it for free for signing up with Directv, ya a low end Sony Blu Ray, but at least it works everytime!!!!!!).
Sigh.....

If anyone can help or if the HD Tech person can help, please chim in..........

Unit info:
Movie Title: The Hunger Games
Movie Studio: Lionsgate, Color Force
Player/Model: BD-C5500
Software: BSP-C5500WWB (most current software)
Firmware: ver.1025.1 (most current)

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Just a comment.
by R. Proffitt Forum moderator / August 28, 2012 5:36 AM PDT
In reply to: HD Tech, help

Guess what company holds the patents on Blu-Ray?

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Just a comment.
by jetbluray / August 28, 2012 6:03 AM PDT
In reply to: Just a comment.

I know, I should have only gotten Sony's......................:(

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Hunger Games DVD and 2550
by jetbluray / August 27, 2012 10:53 AM PDT

Yes, having the same problem.
It is a Java problem with the Loingates encryption.
We need Samsung to update the firmware with a patch...........

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Me too
by macgyver58 / September 1, 2012 7:02 AM PDT

I'm having the same problem. It takes forever ( About 5-6 minutes) to load the menu and when I click play the screen goes dark and nothing happens. It just wont play. I downloaded the firmware update and installed it with no results. Brought the disc back and exchanged it but the new one does the same thing. Target refuses to give a refund only an exchange so Im stuck with a disc that this player wont play. I contacted samsung and they asked for all the info and then did nothing. Haven't heard a word from them since. Maybe I'll sue them in small claims court. If I'm enough of a pain in the *** maybe I'll get a response. Would be a lot cheaper for them to help us fix this problem than to hire a lawyer I should think.

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Hunger Games Blue Ray Feezes
by achaudhri / December 26, 2012 1:46 PM PST

I have two Samsung Blue Ray players with latest firmware updates and both cannot play the Hunger Games Blue Ray - it playes half way through and then just freezes and moves a bit at a time. Both players are on Wifi so if update is reuested I always allow it.

Any solutions - other then the obvious to get better quality blue ray players then the Junk Samsung?

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Re: Hunger Games Blue Ray Feezes
by Samsung_HD_Tech Samsung staff / December 26, 2012 11:56 PM PST

Hi achaudhri,

What are the model numbers for these Blu-ray players?

HD Tech

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model #
by achaudhri / December 28, 2012 10:32 PM PST

BD-6500
BD-6900

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Re: Hunger Games Blue Ray Feezes
by Samsung_HD_Tech Samsung staff / January 2, 2013 2:58 AM PST
In reply to: model #

Hi achaudhri,

Did you mean the BD-C6500 and BD-C6900?

HD Tech

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model #
by achaudhri / January 6, 2013 6:23 AM PST

Yes

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Re: Hunger Games Blue Ray Feezes
by Samsung_HD_Tech Samsung staff / January 7, 2013 11:51 PM PST
In reply to: model #

Hi achaudhri,

I checked with the product specialist here about this issue, and she confirmed my opinion. Those two players have different chipsets and firmware upgrade paths. Also, no other customer has complained about it freezing part way through.

Taken altogether, this suggest that your disc is either bad or has been damaged. A good way to verify this would be try is on another player and skip to the part in question; otherwise, you can also swap discs at the store you bought it from.

HD Tech

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