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Hulu Plus - Can it be watched on a Samsung blu-ray player?

by lusciousgracious / August 19, 2010 3:13 PM PDT

Here is my Hulu plus saga. I was excited to hear the announcement that you could watch Hulu plus on Samsung blu-ray players, so I bought a BD-C6500. After waiting 6 weeks to get my invite for Hulu plus I was told it could only be viewed on a 3-D blu-ray player. Thanks to the generous return policy of Best Buy I traded up to the BD-C6800, only to find that I still couldn't watch Hulu plus. After phone calls for both level 1 & level 2 support and several e-mail exchanges I finally received this e-mail below. This is not a joke. Apparently Hulu plus is available, but no one at Samsung knows how to make it work. Is Hulu plus via Samsung blu-ray just an urban legend? I saw a review on cnet, so surely someone knows how to make it work? I appreciate any help here. Right now I feel like I wasted $250 on the player and $10/month on Hulu plus. Here is that lovely e-mail.

"Dear Stephen,

Thank you for contacting Samsung Electronics.

With reference to your email we understand you want to want to know regarding the Hulu plus.

As per our records Hulu Plus is available but we have no information on how to setup Hulu Plus on your
player. It may take some time for the information to be released.

If you need any further information, feel free to contact us.

Thank you,

Samsung Online support."

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Hulu Plus - Can it be watched on a Samsung blu-ray player?
by Samsung_HD_Tech Samsung staff / August 20, 2010 10:41 AM PDT

lusciousgracious,

Hulu has yet to make content available on the App - I attempt every week, and I'm set up to be contacted when it will be available, hence the lack of setup instructions yet. Since they own the rights to their content and their program, the letter is correct. We don't know. The only suggestion I can make is to contact Hulu directly.

--HDTech

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Hulu Plus - Can it be watched on a Samsung blu-ray player?

Wow! Thanks for the quick response. I have contacted Hulu, but am guessing I won't get anywhere if Samsung can't. I'm shocked that two companies like Hulu and Samsung would announce this exclusive arrangement without it being ready. I could see a little delay, but it's been 2 months. Anyway, thanks for replying, and for now we'll just have to "imagine the possibilities" of someday being able to watch Hulu on a Samsung advice.

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Hulu Plus - Can it be watched on a Samsung blu-ray player?
by Samsung_HD_Tech Samsung staff / August 22, 2010 9:43 AM PDT

lusciousgracious,

Happy to help. If it's worth anything, I put in for notification a while back too, and I'm still waiting. If someone gets "approved" ahead of me (or however it is set up), then they'll know more than me. So while I don't have a subscription, I'm waiting along with you.

--HDTech

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Hulu Plus - Can it be watched on a Samsung blu-ray player?
by lusciousgracious / August 22, 2010 11:08 AM PDT

Hulu replied with this.

"I'm sorry for the confusion with Hulu Plus support on Samsung Blu-ray players. At this time, Hulu Plus only supports the Samsung BD-C6900 Blu-ray player. Early on, we conducted tests with some of the lower models, but we were unhappy with the performance of the Hulu Plus application and were forced to leave it off the list of supported device when we launched Hulu Plus. I'm afraid I do not have any information about when or if other models will be supported at some point in the future."

Looks like the list of supported devices might need updated on Samsung's site. Given the "when or if" line I think I might return my player and give up for now.

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