I forgot to mention that the tech guy, after being unable to confirm that my modem wouldn't pass inspection, told me that it was a common 'testing software problem' that Hughes has had for a while, and I shouldn't worry about it.
Then, when I pointed out that the 'Green' light that tells that the systme is working, had turned to 'amber', with his computer logged on to their own modem, running their own diagnostics screen, amber meaning 'System: Degraded' (you can't even log on to google home page) this guy had a fit, and demanded that I admit that the system was working perfectly.
Because it wasn't, I wouldn't, and he became verbally abusive. It would have been comical, if it hadn't been so consistent with the incompetence that I'd already been dealing with in the various levels of their 'tech support' department.
Anyway, when I was cancelling my account, I told the 3 or 4 people I had to deal with even to cancel my account, that I'd been verbally abused in my own house, and they said 'its not our problem... we subcontract out to technicians.' Classy!....
I've had a Hughes Net satellite account for about 4 years. Recently my antivirus software reported that my satellite feed was being hijacked by 'someone from Vietnam.' I contacted customer service and then ran into a nightmare.
I have an extensive background in electronics, including an FCC General Radiotelephone License, was a professional programmer for 12 years, and know my way around computers on a chip and systems level.
I was consistently treated like I am stupid, by the 'overly polite' customer service technicians. They all said it way my computers that were at fault. Finally, and I'm being literal here, after 20 hours with various tech support people, I managed to get them to send a technician to check the system from my house. After all that time, with them telling me that it couldn't be Hughes, it had to be me, the technician hooked his own computer to the Hughes modem and ran into the same 2K download speeds and massive file downloads that I'd been having, this even though his computer had never been in contact with mine!
What a bunch of idiots. I have cancelled my account. Dish Network is my next stop. I'm really pissed that I spent so much time with such a disreptuable group of people.
DO NOT USE HUGHES for your Satellite Internet needs, for the reasons given above. They only want your money, they are not interested in any kind of quality control.
Incidentally, their reported download speeds have always been a joke.