Samsung forum


HT-C6930W 3D 7.1 ch Blu-ray Home Cinema System

by disrember / April 2, 2012 8:54 PM PDT

Back in December I brought the "Samsung HT-C6930W 3D 7.1 ch Blu-ray Home Cinema System.

Two weeks ago I brought "Immortals 3D". The disc works fine up to the point of playing the movie, where you just get a black screen. I previously had a similar problem with limitless and when I contacted Samsung they told me it was an issue due to security on the disc,

So I contact Samsung again about the issue, after 5 calls they have asked me to take the unit to a repair Centre so that they can test the disc and see if its my machine and not other peoples machine. yet I am 95% sure if not my machine, but a general issue, especially as there has not been an update since 2010.

I don't understand why they just do not test this on one of their own equipment and just let me know.

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Same issue
by paulbawa / August 11, 2012 3:16 AM PDT

Did you ever figure this out? I just got a 3d movie and it happened to me, same thing.

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Re: Same issue
by Samsung_HD_Tech Samsung staff / August 13, 2012 1:18 AM PDT
In reply to: Same issue

Hi paulbawa,

Sorry to hear about it. Can you let me know the following info?

Movie Title(s): ???
Player / Model Affected: HT-C6930W
Firmware Version: ???
What is the exact problem with the film: ???
Where in the disc is this happening: ???
How many copies of the titles have been tried: ???
Network Connection to Player: ???

HD Tech

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by nkrenz / November 19, 2012 1:05 AM PST
In reply to: Re: Same issue

I am having the exact problem also - just started a few weeks ago trying to play AVENGERS DVD 3D and JOHN CARTER DVD 3D - has anyone figured this out? I updated my software to the latest version but still no go.

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Re: htc6930w
by Samsung_HD_Tech Samsung staff / November 19, 2012 7:17 AM PST
In reply to: htc6930w

Hi nkrenz,

Sorry to hear about that. What version are you on now?

HD Tech

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htc6930w not playing 3d
by nkrenz / November 26, 2012 2:20 AM PST
In reply to: Re: htc6930w

my version is HTBC6930WWB-1101.4, when I request an online software upgrade it show that I have the latest version and no updates are available. I did speak with SAMSUNG phone support and she is sending me a disc with the latest updated version. I am concerned because now I cannot play any new 3D discs.

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Re: htc6930w not playing 3d
by Samsung_HD_Tech Samsung staff / November 26, 2012 6:44 AM PST

Hi nkrenz,

That firmware disc that you said they sent to you should do the trick. Let me know if you have any further questions.

HD Tech

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1016.2 Firmware
by nkrenz / December 28, 2012 3:49 AM PST

I have now received 3 incorrect firmware discs directly from Samsung - all 1011.4. I have gone to Executive Customer Service and everyone swears they will send me 1016.2 and everytime I get 1011.4. I need someone at Samsung who cares about their customers to get with the parts department in NJ and have them update their stock and send the customers the right disc - Can you help me? I have been without the 3D feature for 2 months now - my unit is under warranty and I want to be able to use it for something other than a $1000 door stop.

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Re: 1016.2 Firmware
by Samsung_HD_Tech Samsung staff / December 31, 2012 1:05 AM PST
In reply to: 1016.2 Firmware
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3D not playing
by nkrenz / November 19, 2012 8:38 PM PST
In reply to: Same issue

This just started to happen to me after being able to watch 3D for almost a year. I updated my software via internet connection but no luck. I ended up calling SAMSUNG and was fortunate enough to get a very helpful rep who informed me that even though my internet upgrade states that I Have the most currect version it isn't and SAMSUNG is sending me a disc in the mail to update my system to play 3D dvds again. Hope this helps.

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