Audio & Video Software forum

Question

hptsmsmvp.jpg why cant i save jpeg instead ?

by LarryStem / July 20, 2011 11:05 PM PDT

I get many photos in my mail and when i thy to save them they defaut to <span id="INSERTION_MARKER"> hptsmsmvp.jpeg. What is this and how do i get around it ? File name invalid error.
<span id="INSERTION_MARKER"> <span id="INSERTION_MARKER">

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: hptsmsmvp.jpg why cant i save jpeg instead ?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: hptsmsmvp.jpg why cant i save jpeg instead ?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
where is it from ?
by LarryStem / July 23, 2011 11:40 PM PDT

what program is associated with <span style="color: rgb(66, 66, 68); font-size: 12px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; ">hptsmsmvp.jpg? That's the type of file it wants to save as, no matter what you name the file it says invalid file name.

Collapse -
hptsmsmvp.jpeg
by LarryStem / July 31, 2011 2:19 PM PDT
In reply to: where is it from ?

<span id="INSERTION_MARKER"> <span id="INSERTION_MARKER"> <span id="INSERTION_MARKER"> <span id="INSERTION_MARKER"> I haven't found the program that uses it. Im still searching for more info . when i right click on a photo i want to save, it tells me the file name is invalid. No mater what i name the file as it will only save as <span> hptsmsmvp.Jpeg file type. NOT JPEG.

All Answers

Collapse -
Answer
I don't know the answer
by Sovereign Forum moderator / July 22, 2011 4:52 AM PDT

but here's how I'd troubleshoot it:

- Try a different browser
- Try a different email account
- Try a different computer

If any of the above yields a different result, then you've successfully narrowed down the problem. Let us know what you find out and we can continue troubleshooting this.

~Sovereign

Popular Forums
icon
Computer Help 51,224 discussions
icon
Computer Newbies 10,453 discussions
icon
Laptops 20,090 discussions
icon
Security 30,722 discussions
icon
TVs & Home Theaters 20,937 discussions
icon
Windows 10 1,295 discussions
icon
Phones 16,252 discussions
icon
Windows 7 7,684 discussions
icon
Networking & Wireless 15,215 discussions

SEEING COLORS?

What do the color stripes mean on your tires?

Brian Cooley tells you why you might see various color lines on the wheels of your automobile.