I'd call whoever you got to do the repairs. They usually give you a 30 to 90 day warranty, so maybe they'll come and fix it for no charge. These things can be frustrating, I know. I think computers are female, but I can't find any women to agree about that.
My main issue is that my HPE500F computer will not boot. Problem ongoing for 2nd week.
1 I turn it on
2 mouse light flickers then is out
3 no apparent power to the keyboard
4 no display at all, monitor no signal going to sleep
So the keyboard and mouse and display all work, I am using then right now. (including the vid cable)
Anyway, a tech came out to my home to fix the problem. I had the computer off and unplugged for about 5 days or so. When the tech got there, I plugged in the computer, display, keyboard, mouse and hit the power button. Instant display and functionality.
The tech ran his diagnostic software after the computer was started which he ran from a flash drive. Cleaned out 4 viruses and reloaded windows 7. He reloaded win7 because I had attempted this prior to his arrival and it failed midway
So windows loaded, updated and I thought YEA. Shut down the computer moved it back upstairs plugged it in....Fans ran....nothing else, well little lights inside the computer also lit up.
Im lost.....confounded and sad....not real sad, got a laptop that's fine, just does not have a tv tuner.
Can someone help?