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HP Touchsmart iq772 Screen Resolution

by jdalmas / January 30, 2013 1:07 AM PST


I have recently upgrade from vista to windows 8 onthe touchsmart however the screen resolution seems to be stuck on 1024x768 and it does not give the option to change. Now I presume it will need some form of update somewhere but when I go download an update for the drivers from HP it does not give me the option for Windows 8.. Any ideas??? Cause it is doing my head in.

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All Answers

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Rarely see a HP rep here so
by R. Proffitt Forum moderator / January 30, 2013 1:09 AM PST

Head to HP.COM and click the chat button to ask if they are going to issue drivers. If not, go back to the working OS.

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Upgrade Touchsmart iq772 not supported
by TMuser / February 4, 2013 8:08 AM PST

I have recently tried to do the same as you, with the same result. To go from Windows Vista to Windows 8 you have to do a clean install. In general, this means you then have to reinstall the drivers for the graphics/sound/Lan etc. Unfortunately there are no Windows 8 compatible drivers from HP or NVidia available. I tried installing the original and latest Vista drivers from them both, but the installation wizards prevented me from proceeding. The 1028x768 resolution is coming from the basic Windows 8 generic driver. One of those 3 organisations (HP NVidia Microsoft) needs to come up with a better graphics driver for the problem to be resolved.

If you are keen to have another go, you could try doing an in place upgrade to windows 7 and then another in place upgrade to windows 8. On the plus side, Windows 8 upgrade advisor passed the Nvidia graphics driver as compatible. On the negative side I know many people reported a loss of functionality issue just upgrading to Windows 7 (loss of touchscreen and loss of Media Centre)

Basically HP have failed to support any upgrade of this model, which is a great shame. They didn't support the upgrade to Windows 7 when it came out in 2009, so being now 4 to 5 years old it seems unlikely that HP will devote any time to it now - I hope I am wrong. I have regretfully decided to abandon hope for the present. Instead I am going to do a factory reinstall of Windows Vista to get rid of all the crap my son has loaded in the past couple of years. I will then only reload the programs I actually want, so hopefully my IQ772 will work faster. If I still want more speed I may swap the hard drive for an SSD.

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The nail in the coffin
by TMuser / February 4, 2013 9:46 AM PST

quote from HP re
Windows 8 Upgrade information

"Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible."

In other words - if your computer is out of warranty - HP is simply not interested!

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BTW, Sony too.
by R. Proffitt Forum moderator / February 4, 2013 9:55 AM PST
In reply to: The nail in the coffin

If you've been on this ride before there are a lot of familiar company names here. My run-ins with Sony were worse than this maker (until last year!) Basically if you installed any OS, even if the same version they walked.

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